@ginnyhar Welcome to the Community. Sorry for the delayed reply.
I appreciate the details mentioned. It's pretty weird that you're unable to access Fitbit Coach from your windows laptop. In this case, I would like you to confirm you're logging into Fitbit Coach by going to this URL.
If you keep getting an error, please provide me with a screenshot of the error message you're receiving.
I'll be around if you have any additional questions.
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