10-02-2018 15:40 - edited 10-03-2018 10:33
10-02-2018 15:40 - edited 10-03-2018 10:33
Fitbit update 10/2/18: Thanks for your questions about recent changes to our food logging page. Our team changed the page to the previous version while we address your concerns.
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10-01-2018 18:38
10-01-2018 18:38
I’m already logging in fitness Pal! Bye FITBIT. I will also be asking for my pro-rated premium $ back since it just renewed in August.
10-01-2018
18:38
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10-02-2018
18:04
by
DavideFitbit
10-01-2018
18:38
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10-02-2018
18:04
by
DavideFitbit
Yes!! That too!! I just posted about not being able to see my macros...just calories...unless I click 3 times to get to each item's nutritional summary, then manually add them up - seriously? I was so worked up about that, I forgot about how you can no longer add fractions/portions of a measure. Are they kidding?
Moderator edit: word choice
10-01-2018 18:38
10-01-2018 18:38
10-01-2018 18:38
10-01-2018 18:38
I just signed on about a half hour ago and I've been trying to figure out how to read the new Log section. Why did they change it?! I'm so upset I'm ready to quit Fitbit.
10-01-2018 18:40
10-01-2018 18:40
10-01-2018 18:42
10-01-2018 18:42
The only reason I viewed my profile online was to get a summary of the macros in grams; if I wanted a pie chart I would just look at my phone.
PS- please everyone call customer support and chat with the "human" to register your complaints. This cannot get fixed fast enough!
10-01-2018 18:43
10-01-2018 18:43
Agreed. I am unhappy with the change. It is less user friendly and we can no longer see our macros and our projected date of when we might reach our goal. I also don't like how we can no longer see our total stats as we log food. Very frustrating. Please change it back.
10-01-2018
18:43
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10-02-2018
18:06
by
DavideFitbit
10-01-2018
18:43
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10-02-2018
18:06
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DavideFitbit
I just want to echo what everyone else is saying: I don't want to see a month or week at a time, get those **ahem** bar graphs out of the way, I want to see a list of each of the foods for the day,not all condensed to a week. Took me several minutes to figure out how to actually track something, and most importantly You got rid of the grams of fat/carbs/protein! I seriously have been pulling the website interface up on my phone for years because the app only does %, and yeah I can do the math based on total calories but what a pita when you can just tell me my total grams. Counting macros is a thing yo! I know people don't like change, so you will probably write all this off, but wth this update is the update we don't need and didn't ask for. With the battery clearly hitting it's built in obsolesce date of 2 years, it might be time to find something else.
Moderator edit: format
10-01-2018
18:44
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10-02-2018
19:52
by
DavideFitbit
10-01-2018
18:44
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10-02-2018
19:52
by
DavideFitbit
I am already researching Carb Manager, My Fitness Pal, and seeing whatever is out there! This will not work for me! Not seeing the macros, no fractions, awful layout, more difficult logging for food....what were they thinking?
I hate having to switch - I was totally comfortable with the old dashboard and I have a few years of data in there. Aghh!
Moderator edit: word choice and format
10-01-2018 18:45
10-01-2018 18:45
10-01-2018
18:47
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10-02-2018
18:07
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DavideFitbit
10-01-2018
18:47
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10-02-2018
18:07
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DavideFitbit
I just got off the phone with them and they said its something they are "testing" and have no idea when the older version will be back. Said the engineers just pushed it without Beta testing it first.
Moderator edit: word choice
10-01-2018
18:48
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10-02-2018
18:08
by
DavideFitbit
10-01-2018
18:48
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10-02-2018
18:08
by
DavideFitbit
byowllight: "visual hierarchy"
Do you think F-pattern or Z-pattern would be more preferable for most of this content?
I'm thinking Z would work fine for the activities, weight, and sleep pages as their devices are designed to log those automatically. There ought to be obvious manual logging options present, but I don't even think those need to be log pages specifically. Having them look more like a magazine is fine.
They could always just stick a log/add button on the top right of the graph that pops up an in-page logging box.
The food page is different though, since adding a lot of different details to a list is more complicated. It's handy to actually be able to see the details as you go; like filling out a spreadsheet. And there's so much you need access to, there isn't a lot of room for other things. Might as well make historical data a separate thing, perhaps accessible from the food page, but by no means the primary focus.
I'd say they could go the opposite way, and focus on historical data like with the other pages, and just assume people are using the app for adding info, but the mobile app is way too cumbersome and uninformative. I don't actually use the mobile app for anything but syncing and 'scanning' new food items' barcodes. Like others have said I log food for the details, which aren't available, or aren't easily viewable, either on the app or on the new webpage.
I actually used to use MMF, but changed over to Fitbit for the automatic wearable data recording.
PS: the more details we give them, the better. Feel free to express yourself. Somebody might actually read this thread someday.
Moderator edit: format
10-01-2018 18:50
10-01-2018 18:50
Interesting...as far as I can see, there's nowhere to click to get any additional information about the actual grams of macronutrients. I'm guessing the first line of the instructions will be, "wait for the next update," lol.
10-01-2018 18:51
10-01-2018 18:51
10-01-2018
18:53
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10-02-2018
18:09
by
DavideFitbit
10-01-2018
18:53
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10-02-2018
18:09
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DavideFitbit
Interface is horrible and I no longer can tell my protein intake since it only gives in % instead of gram ...
Moderator edit: word choice
10-01-2018 18:54
10-01-2018 18:54
Yea come on, revert back, hate this...
10-01-2018 18:55
10-01-2018 18:55
I HATE (and I do not use that word lightly) the new interface! I need to know the actual grams of carbs and protein I consume each day. The new look does not allow that. The current set up of the food log is absolutely useless to me!
10-01-2018 18:56
10-01-2018 18:56
I absolutely hate this new logging interface.... can we please, please, please get the old one back?!?!?!
10-01-2018 18:57
10-01-2018 18:57
I so hate this 'upgrade', more like a 'downgrade'. I will be looking at other products, if it stays like this.
10-01-2018 18:57
10-01-2018 18:57
Terrible update! Complaint logged with customer service.