11-22-2022 04:03 - last edited on 12-01-2022 16:23 by LizzyFitbit
11-22-2022 04:03 - last edited on 12-01-2022 16:23 by LizzyFitbit
Something happened with my daily display yesterday - steps and some other items went blank and then I didn't get my usual weekly report. Is there an issue fitbit is working on?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-02-2022 14:33
12-02-2022 14:33
Hi everyone, and welcome to our new members.
I've merged your posts to this thread so we can keep the forums organized. Thanks for the detailed information, as well as your efforts while syncing your Fitbit devices and contacting our Support team. I understand how important the weekly reports are for you and I'm sorry for any inconvenience this has caused.
Let me share this issue has been reported to our team so they can investigate what may be occurring. Your feedback is appreciated and I'll update this thread as soon as I have more details from them.
11-22-2022 05:03 - last edited on 11-24-2022 11:31 by LucioFitbit
11-22-2022 05:03 - last edited on 11-24-2022 11:31 by LucioFitbit
Anyone else not get their weekly summary email last night? (Monday 11/21/22)
Moderator Edit: Clarified subject
11-22-2022 11:13
11-22-2022 11:13
For the first time ever I did not receive a weekly progress report by mail. Usually they arrive by email Monday evening. Has anyone else experienced this? My husband, also a Fitbit user, received his this morning (Tuesday).
11-22-2022 18:14
11-22-2022 18:14
Did not receive weekly stats for last week ending with the 20th of november
11-22-2022 18:16
11-22-2022 18:16
Neither did I!! Are we going back to this NONSENSE again??? Is anyone minding the so-called store? Certainly this can't be all that difficult to send out or check & confirm that it DID go out.
11-22-2022 18:40
11-22-2022 18:40
Here we go again! I didn't get mine either. I remember last time this happened, I had to request it during the week following. If you wait until next week to see if the issue is resolved, you lose the previous weeks' results. In other words, they only ever keep 1 week of results. Now to go back and try to find out who/what I contacted. This is really getting tedious!
11-22-2022 23:18
11-22-2022 23:18
11-23-2022 13:21
11-23-2022 13:21
11-23-2022 13:25
11-23-2022 13:25
It's a nice sentiment, but unfortunately it doesn't help the rest of us. Fitbit has had this problem several times, & they don't seem to care or do anything about it until hordes of people are out to get them with rakes & torches.
11-23-2022 23:15
11-23-2022 23:15
11-24-2022 11:31
11-24-2022 11:31
Hi there @JimHarsh, it's good to have you in the Community.
I appreciate you reach out to the Community. Have you synced your Fitbit device?
I'll be around.
11-25-2022 06:17
11-25-2022 06:17
Hi, welcome to the Fitbit Community forums, @Kathylynn103.
Thanks for sharing that you've been having this inconvenience with your data.
Before considering other options, could you please provide a few more details? Let me know if you mean that you're not able to see your graphs for daily activity or where are you seeing the blank items.
Regarding the weekly report, please go to your settings on the web dashboard and try disabling the weekly report feature by removing the checkmark, then turn in back on and sync your device again to save the changes, then check if you continue to have the same problem with your next report.
I'll be around.
11-25-2022 06:34
11-25-2022 06:34
Yes I have synced it. Do that several times a day, but received no email last Monday night.
11-25-2022 15:01
11-25-2022 15:01
11-26-2022 00:01
11-26-2022 00:01
I received my last report on 15 November 2022. Why did it stop?
11-28-2022 18:11
11-28-2022 18:11
I have the Inspire 2. I last received my weekly summary by email on 11/14/22. I did not receive it on 11/21 or 11/28. This could coincide with a software update the device required me to make. I tried unchecking Weekly Summary email, then rechecking it, saving after each step. That did not solve the problem.
11-28-2022 20:26
11-28-2022 20:26
I am facing the same issue. I have a fitbit sense and have not received any reports since 11/14/22. It's quite confusing as I have been a fitbit user for years now and do remember that it had happened once before.
11-28-2022 20:47
11-28-2022 20:47
I just did a live chat with a rep and he said it’s a glitch they are having and are still working on resolving the issue.
11-28-2022 21:10
11-28-2022 21:10
I did a live chat about the problem too. The person sent me today's weekly summary and said she would take care of the problem. I recommend the chat option.
11-28-2022 22:22
11-28-2022 22:22
I did not receive weekly progress report for week Nov. 14, 2022 and Nov. 21, 2022. The last progress report received was for period Nov. 7-13, 2022.