02-08-2019 11:05 - last edited on 02-10-2019 06:09 by LanuzaFitbit
02-08-2019 11:05 - last edited on 02-10-2019 06:09 by LanuzaFitbit
I don't know why I had to change from my old pedometer to the Fitbit Zip but I guess my Humana insurance didn't like receiving mail regarding my steps since they would no longer accommodate my former pedometer.
Now, at age 77 this technology is getting beyond me. I set everything up according to the setup instructions, but nothing will sync to your website and when I check my settings I found that I do not have Bluetooth on my desktop computer, using Windows 10 Pro. So, how do I either get Bluetooth or how do I track my steps since I was forced to change pedometers. I did choose to share my step information Fitbit has to my Humana information.
After several days of trying to get everything to jive, I am about ready to say forget it and go back to living a peaceful life, step count or none.
Moderator edit: Clarified subject
02-09-2019 17:56
02-09-2019 17:56
Hello @jkrieg welcome to the community.
You will want to get a Fitbit dongle for your PC, I assume that you do not have access to a smart phone
I'm going to call in some help?
02-09-2019 19:43
02-09-2019 19:43
Just today, everything worked. I signed on to my fitbit account and all my steps were there for 4 days. I don't know what the problem was but now it is working. Thank you.
I do have a smart phone but we basically just use it when we are away from home and still have a fondness for my land line and a desktop computer - lol. This ole dog doesn't liketo learn new technology.....
02-10-2019 11:02
02-10-2019 11:02
I guess I spoke too soon, my Zip has not sync'd since yesterday at 2pm, I need my daily steps for another program and am not happy with the Zip replacing my old reliable pedometer.
02-10-2019 13:07 - edited 02-10-2019 13:12
02-10-2019 13:07 - edited 02-10-2019 13:12
Hello @jkrieg I'm a little confused. May I ask with what device did you use to set up your Zip?
You say the computer does not have built in Bluetooth and you do not have a Bluetooth dongle. The computer will need to have Bluetooth to sync the tracker.
If the tracker has synced while the phone is off, I assume it is syncing through the computer.
So you have the Fitbit app on your answer phone? Could the Zoo be syncing through this?
02-11-2019 07:38
02-11-2019 07:38
Welcome to the Forums @jkrieg. Thanks for being around to help @Rich_Laue!
Thanks for listing your experience and mentioning everything that you have tried to get your Fitbit to work.
To better understand the situation and find the best possible way to move forward I'd like to ask you some questions:
Please let me know so that we can determine what is the best way to move forward.
02-11-2019 10:09
02-11-2019 10:09
Windows installed when purchased and I do have a phone and a Kindle Fire HD but prefer not to use them for this app.
Last evening I checked my account and lo and behold everything was up to date. I still don't know what happens for there to be some lag time but now that I am aware of that, I'll just ignore until the next time I check.
02-12-2019 06:55
02-12-2019 06:55
Hello @jkrieg.
Thanks for reaching back with those answers.
In this case it would seem that your computer does have Bluetooth installed and it seems to be working. Probably what is going on is that the app syncs automatically at some point of the day.
You can click here to see steps on how to sync on demand, if you want to give it a look. However, from what you have said, it seems like everything is fine if only a bit delayed.
Let me know if you have any further questions.
02-15-2019 11:16 - last edited on 02-19-2019 09:09 by AndreaFitbit
02-15-2019 11:16 - last edited on 02-19-2019 09:09 by AndreaFitbit
Had my zip for a week or so and after a rough start finally got it to work correctly until 4pm yesterday afternoon. Nothing since that time has synced and I have tried everything I could find about this on line. If this is what I have to look forward to, then I'm done, never had any of these problems with my former pedometer but Humana decided it was not allowable any longer. At my age I don't need these problems, I need something to work correctly and stay that way. I am disgusted that I had to change to a Fitbit Zip!
Moderator edit: updated subject for clarity.
02-15-2019 14:39
02-15-2019 14:39
Fitbit has syncing problems virtually across their entire product line. Many, many people are frustrated by them. Please try the steps that the moderators will suggest. You may get lucky. Many of us with the zip have to take the battery out and then put it back in before the zip will sync. Just do it once a week ( the zip will store your steps that long) and limp along waiting for a fix
02-15-2019 18:31
02-15-2019 18:31
02-19-2019 09:26
02-19-2019 09:26
It's nice to see you in here @jkrieg. I apologize for the delayed response and will be glad to assist you with your Zip syncing inquiry. Thank you for trying everything you could find about this online.
I order to better assist you could you please tell me if you're syncing your Zip with your phone or a computer and which is your phone's model?
Please also confirm that you have followed the steps of help article Why won't my Fitbit device sync?
Thank you for your advise and comments @nitrodave.
I'll be here if you have more questions.
02-19-2019 09:46
02-19-2019 09:46
This is really getting old.....last synced at 3pm Sunday 12/17 and nothing since. We shouldn't have to take out the battery and put it back every time this happens. There is a problem with this gadget! Get someone to look into this and take care of it! Never had any problems with my old pedometer that Humana outdated and sent me this gizmo.
02-19-2019 15:30 - edited 02-19-2019 15:54
02-19-2019 15:30 - edited 02-19-2019 15:54
Never mind. The battery is not dead now but I still wish Fitbit would fix the syncing issue. We shouldn't have to remove the battery everytime we want to sync with the app.
EDIT - It still isn't syncing. The symbol for syncing turns and then stops after a minute. I feel like throwing the Zip in the bin. It's basically useless if I can't see previous data.
02-19-2019 15:37
02-19-2019 15:37
Me, too, except my Zip won't even sync when I remove/reinstall the battery. At this point I'm using it for personal monitoring to maintain personal step goals. I miss the original Humana gear as well.
02-20-2019 13:20
02-20-2019 13:20
02-21-2019 08:34 - edited 02-21-2019 08:35
02-21-2019 08:34 - edited 02-21-2019 08:35
Hi @jkrieg and @Maria2018 , thanks for sharing your feedback, we've already escalated this issue. While we don't have a timeline for resolution, we will continue to investigate this.
@RetiredNKY thanks for sharing those details with us. Why don't you try these steps? And let me know how it goes.
@SunsetRunner thanks for trying those steps, in your case please make sure these requirements are met:
If syncing difficulty persists, remove all other Fitbit devices from your account and try to sync. If your device still doesn't sync we might have to check with our support team.
Keep me posted.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
02-21-2019 14:36
02-21-2019 14:36
I got it working by setting it up as a replacement device.
02-25-2019 16:14
02-25-2019 16:14
Tried that....works once and then I am back to pulling the battery.
02-25-2019 17:17
02-25-2019 17:17