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Not Receiving Weekly Reports

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‎05-02-2018 10:27 - edited ‎05-15-2018 10:04

‎05-02-2018 10:27 - edited ‎05-15-2018 10:04

Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.

 

Fitbit Update 5/8/18 -  Our team has been working on a fix and we expect all of you to receive your weekly report for this week by next Monday or Tuesday. I appreciate your patience during this outage and apologize for any inconvenience this has caused. 

 

In the meantime, you can check your weekly steps/distance/calories burned stats on the Fitbit web dashboard.  

Fitbit Update 5/2/18 - Hi everyone. We're experiencing an issue with weekly reports. We're getting reports that users have not received their report this week. Our engineering team is aware of this and is currently looking into a fix. I don't have a timeframe for when this issue will get resolved, but I'll be sure to follow up with updates. Thanks for your patience.  

Best Answer
124 REPLIES 124

‎05-14-2018 12:22

In response to pmorena

‎05-14-2018 12:22

Good, hopefully mine will be in the in-box by tomorrow.
Best Answer
0 Votes

‎05-14-2018 22:18

In response to yordy

‎05-14-2018 22:18

Yes mine has been received also as well as got my dashboard back on IE11

 

Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer

‎05-14-2018 22:42

In response to ashwolve

‎05-14-2018 22:42

Got mine too! YAY!

Sent from Lizzie's iPhone
Best Answer

‎05-14-2018 23:18

In response to ashwolve

‎05-14-2018 23:18


@ashwolve Yes got mine too last night!  :

 

Best Answer

‎05-15-2018 10:05

In response to Nams07

‎05-15-2018 10:05

Fitbit Update 5/15/18 - This issue has been resolved. Thanks to everyone for your feedback and patience. I've un-floated and closed this thread.

Best Answer