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RESOLVED: Daylight Saving Time: Sunday, 03/11/2018

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Daylight Saving Time will take place in the United States this Sunday morning, and some features on your Fitbit device may be affected. These issues should be resolved by syncing after the time change. If you continue to have trouble with any of the following features, please proceed with the troubleshooting steps provided:

 

Sleep logs may be off by an hour and graphs may show incorrect data
- Try editing your sleep log to reflect the correct amount of sleep by following the steps here.

 

Hourly Activity Goals and Reminders To Move may change to a different timeframe
- We recommend switching Reminders To Move to “off” so that you aren’t receiving these reminders until the issue is sorted. You can re-enable the feature tomorrow.

 

Device time may be off by one hour
- Restart your phone to make sure the time is correct there first, and then manually sync your device.

 

Silent alarms may be off by one hour
- We recommend setting a backup alarm on your phone or clock if you need to be woken up on Sunday morning. Your device's alarms should be accurate as soon as your the time updates by syncing with an phone/computer that shows the correct time.

 

As a general rule of thumb, we recommend turning on All Day Sync so that your device has the best chance of being up to date on Sunday. Once your device has synced and updated to the new time, you should be all set.

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467 REPLIES 467
That's what I got yesterday too, but today all is normal.

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Yes delete and reinstall but remember your passwords.

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Doesn't work, mine has always reset and this is the 4th time change.

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my charge 2 did reset fine for daylight savings time with no problem, but overnight the next day, 3.11.18 it did not reset the steps and is just continuing into today.  

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After the time change my Fitbit is not resetting at midnight.

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My steps did not reset after last night- 3/11/18, but my time did, along with the my sleep.

 

I have refreshed and deleted the app only to find, it didn't refresh back to 0. It still shows by steps from yesterday

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I have tried restarting my phone, updating the app and all but my tracker is just adding on top everything from yesterday and never reset at Midnight like it usually does. How do I fix this?

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My fitbit charge HR2 is still showing my steps from yesterday (sunday March 12) i have trued restarting several times to no avail. My clock is showing correct time and date but mybsteos are stuck on yesterdays count. How do i fix this if restarting doesnt do it?

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My Fitbit charge 2 didn’t reset Sunday at midnight. Restarted my iPhone and that didn’t have any effect.  What else can I do?

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woke up this morning to find that I burned 2000 calories while asleep.  anyway to edit this?  restarting the tracker and my phone did not work.

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My Charger 2 did not refresh the data/my steps and just kept carrying over the next day. And yes my settings are set to all day sync. How can I fix this? SOS!

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No help - the device syncs multiple times and still is off one hour - can you be a little more reliable?

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My time is showing up correctly on my Fitbit Charge following daylight savings time and the device is syncing, but the information date is not correct in the app.  It hasn't changed "days" - I woke up this morning having 12,000 steps already.  I have turned the phone off and tried the manual sync but it isn't updating the date and resetting the info. 

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Anyone else with this problem?

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As far as I know Fitbit does not have a clue how to remedy this!

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Call Fitbit and see if they can help, they can't but it'll keep them busy.

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Same problem...please email me when someone replies how to fix this...

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I hate to say this but wait and it should reset, mine always has within 24 hours.

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Check with Fitbit

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Yep. Mine still showing my step count from yesterday (sunday). Ive restarted a dozen times. My date and time arecorrect but my steps are stucm on Sunday.

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