03-06-2018 13:31 - edited 03-18-2018 19:22
03-06-2018 13:31 - edited 03-18-2018 19:22
Daylight Saving Time will take place in the United States this Sunday morning, and some features on your Fitbit device may be affected. These issues should be resolved by syncing after the time change. If you continue to have trouble with any of the following features, please proceed with the troubleshooting steps provided:
Sleep logs may be off by an hour and graphs may show incorrect data
- Try editing your sleep log to reflect the correct amount of sleep by following the steps here.
Hourly Activity Goals and Reminders To Move may change to a different timeframe
- We recommend switching Reminders To Move to “off” so that you aren’t receiving these reminders until the issue is sorted. You can re-enable the feature tomorrow.
Device time may be off by one hour
- Restart your phone to make sure the time is correct there first, and then manually sync your device.
Silent alarms may be off by one hour
- We recommend setting a backup alarm on your phone or clock if you need to be woken up on Sunday morning. Your device's alarms should be accurate as soon as your the time updates by syncing with an phone/computer that shows the correct time.
As a general rule of thumb, we recommend turning on All Day Sync so that your device has the best chance of being up to date on Sunday. Once your device has synced and updated to the new time, you should be all set.
03-12-2018 06:43
03-12-2018 06:43
03-12-2018 06:44
03-12-2018 06:44
03-12-2018 06:45
03-12-2018 06:45
03-12-2018 06:50
03-12-2018 06:50
my charge 2 did reset fine for daylight savings time with no problem, but overnight the next day, 3.11.18 it did not reset the steps and is just continuing into today.
03-12-2018 06:50
03-12-2018 06:50
After the time change my Fitbit is not resetting at midnight.
03-12-2018 06:51
03-12-2018 06:51
My steps did not reset after last night- 3/11/18, but my time did, along with the my sleep.
I have refreshed and deleted the app only to find, it didn't refresh back to 0. It still shows by steps from yesterday
03-12-2018 06:54
03-12-2018 06:54
I have tried restarting my phone, updating the app and all but my tracker is just adding on top everything from yesterday and never reset at Midnight like it usually does. How do I fix this?
03-12-2018 06:56
03-12-2018 06:56
My fitbit charge HR2 is still showing my steps from yesterday (sunday March 12) i have trued restarting several times to no avail. My clock is showing correct time and date but mybsteos are stuck on yesterdays count. How do i fix this if restarting doesnt do it?
03-12-2018 06:59
03-12-2018 06:59
My Fitbit charge 2 didn’t reset Sunday at midnight. Restarted my iPhone and that didn’t have any effect. What else can I do?
03-12-2018 07:00
03-12-2018 07:00
woke up this morning to find that I burned 2000 calories while asleep. anyway to edit this? restarting the tracker and my phone did not work.
03-12-2018 07:01
03-12-2018 07:01
My Charger 2 did not refresh the data/my steps and just kept carrying over the next day. And yes my settings are set to all day sync. How can I fix this? SOS!
03-12-2018 07:07
03-12-2018 07:07
No help - the device syncs multiple times and still is off one hour - can you be a little more reliable?
03-12-2018 07:10
03-12-2018 07:10
My time is showing up correctly on my Fitbit Charge following daylight savings time and the device is syncing, but the information date is not correct in the app. It hasn't changed "days" - I woke up this morning having 12,000 steps already. I have turned the phone off and tried the manual sync but it isn't updating the date and resetting the info.
03-12-2018 07:11
03-12-2018 07:11
03-12-2018 07:12
03-12-2018 07:12
03-12-2018 07:13
03-12-2018 07:13
03-12-2018 07:13
03-12-2018 07:13
Same problem...please email me when someone replies how to fix this...
03-12-2018 07:14
03-12-2018 07:14
03-12-2018 07:15
03-12-2018 07:15
03-12-2018 07:15
03-12-2018 07:15
Yep. Mine still showing my step count from yesterday (sunday). Ive restarted a dozen times. My date and time arecorrect but my steps are stucm on Sunday.