RESOLVED: EU Daylight Saving Time Issues: 03/31/2019

[MatthewFitbit]

Update: Thanks everyone for your patience and understanding with issues related to Daylight Saving Time changes. If you are still seeing unexpected behavior on your device, please perform a manual sync by following these steps. Once your device has synced, you should see everything working properly again.

If this doesn't help, we'd expect the next midnight rollover tonight to help get things back to normal. We apologize for the inconvenience, and are ensuring that the concerns in this thread are heard by the larger team. 

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Daylight Saving Time took place in Europe this past Sunday morning. Some features on your Fitbit device may be affected. These issues should be resolved by syncing after the time change. If you continue to have trouble with any of the following features, please proceed with the troubleshooting steps below:

Sleep logs may be off by an hour and graphs may show incorrect data
- Try editing your sleep log to reflect the correct amount of sleep by following the steps here.

Hourly Activity Goals and Reminders To Move may change to a different timeframe
- We recommend switching Reminders To Move to “off” so that you aren’t receiving these reminders until the issue is sorted. You can re-enable the feature the next day.

Device time may be off by one hour
- Restart your phone to make sure the time is correct there first, and then manually sync your device.

Silent alarms may be off by one hour
- We recommend setting a backup alarm on your phone or clock if you need to be woken up on Sunday morning. Your device's alarms should be accurate as soon as your the time updates by syncing with an phone/computer that shows the correct time.

We recommend turning on All Day Sync so that your device has the best chance of being up to date. Once your device has synced and updated to the new time, you should be all set. If you've tried the above troubleshoots and still have difficulty, rest assured that these issues should resolve themselves the next day. Thank you for your understanding.

[Gabriel9]

I'm joining the club too!

This is about the last straw with this device - it was a gift so shouldn't complain - BUT, have found it inaccurate (up to 20% fast on step counting and under shooting on heart rate), and had to set daily target to 15000 steps to achieve aim. Now this, which negates the whole value of the thing. I'm going back to my old Omron step counter which doesn't do as much but at leat gets it right. 

[Bonnie8862]

This has happened to me too . Thank goodness for this forum or I would be forever going through pages of help on the fit bit trying to re set the days steps to zero . Not very clever and not very funny if this is a joke ! 

[jtat]

I have same issue as well. Hope to hear the solution.

[Scoban]

Mine have not reset either. I have had my fitbit for 3 years and this has not happened before.

[Ruthfarrell48]

Im so glad it wasn’t just me then! It woke me at midnight with buzzing and fireworks! 

[Roseetta]

That's why I've just joined this forum my Fitbit didn't reset either I've had it for 18 months never happened before. It's encouraging that it's not just mine. 

[meganjones]

I'm the same! So annoying. Hope they solve it soon 

[Chriswallace]

Mine too.

[Chriswallace]

I hope so. Very frustrating.

[exsnapper]

This happened to me, today. It did not happen last year. Very annoying as its currently adding today figures to yesterdays!

[SunsetRunner]

Hi

Is there any update or news on this please?  I've tried resetting mine 4 times, it vibrates, shows the Fitbit logo, but the steps are still there and not zeroed. I have even updated and checked the time zone on a desktop computer, but nothing. The time updated perfectly, but the steps didn't change to zero after midnight.

Come on Fitbit, this always happens!! 😞

[Holdegiform]

Same here, glad I’m not alone, but hope it’ll soon be fixed..

[Nelsky]

Exactly the same, I was so confused (doesn't take much). If that is all that has happened I can live with it as presumably it will be fine for the rest of the year. 

Bizarrely I googled this issue and couldn't find the answer, then found your comment when searching something different... google eh!

[Kathyanders]

My steps have not reset help

[Dace]

Same here! Here's hoping for a solution, shortly/

[Chriswallace]

Yes - the time reset but not the steps or distance.

Christine Wallace
Lieu-dit Maumont
24390 Hautefort
Tel (mobile) +33 7 72 06 97 42
Tel (fixed) +33 5 53 42 77 89

[tomrabbit]

mine and my daughter's too.

[JosephGalea]

I have exactly the same issue. I saw a few thousand steps on my Charge 2 before getting out of bed on April 1. As the day wore on I noticed that the device was seriously over counting steps. I  reset the device twice but the step count didn’t change. I’ve had the charge two over two years and this never happened before. 

[Marisoljensen]

So, I got an answer,which is a bit unnerving. Obviously we all have tried
to reset our watches... I'll keep you posted.

[exsnapper]

Thanks for the update.
Phil