03-03-2021 07:54 - last edited on 03-03-2021 12:23 by KateFitbit
03-03-2021 07:54 - last edited on 03-03-2021 12:23 by KateFitbit
3/3/21 Update: This issue is now resolved. We apologize for the inconvenience and appreciate your patience.
3/3/21 Update: some features may be back, but we continue to review this issue. Thanks again for your patience and reports.
Hello everyone!
Our team has identified a technical issue interrupting Fitbit services and are working to fix it. Any updates will be posted in this thread so keep an eye on it.
Thank you for your patience while this is resolved.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
Answered! Go to the Best Answer.
03-03-2021 09:38
03-03-2021 09:38
03-03-2021 09:40
03-03-2021 09:40
I cannot re-register my device. Please fix all your services. And make sure this never happens again. You are representing google now!
03-03-2021 09:41
03-03-2021 09:41
Come on guys! It's been more than 5 hours with the problem...
03-03-2021 09:43
03-03-2021 09:43
I was unaware of that the system was experiencing issues, so I thought the problem was on my end. Tried turning bluetooth on/off, then restarting phone, then making the HUGE mistake of uninstalling the app to roll it back to 3.37. Now I can't log back in. I'm worried now because I'm part of a Stepbet. I lose money if I don't sync. Is there any update as to what's going on?
03-03-2021 09:46
03-03-2021 09:46
is there an ETA on resolution?
03-03-2021 09:48
03-03-2021 09:48
Here is a suggestion. Why not do a roll back to what was working before this last upgrade? Yes there were bugs, but we were not all disconnected.
03-03-2021 09:49
03-03-2021 09:49
My Sense started to have sync issues two hours ago. In order to fix them I tried among others to turn off my Sense. The turn off part worked fine but the Sense won't turn on. There was over 50% charge before I turned it off. Pressing buttons for longer time does not offer any reaction from my Sense. Not even putting it to charge won't help. I just started using Sense yesterday and now I have a "dead" Sense. Is this also related to current server issues?
03-03-2021 09:54
03-03-2021 09:54
I hope the update fixes the issue as well as my stair climbing counter. It says I've climbed 42 stairs and I've not been near any stairs today
03-03-2021 09:57
03-03-2021 09:57
I did the exact same thing.... now I can't get in at all!
03-03-2021 10:04
03-03-2021 10:04
My FitBit just arrived today, and I've been trying for five hours now to log in to the app so I can set it up. Making the setup process so reliant on communication with your servers looks like a very bad design design right now! Why couldn't you just have the watch interact with the app locally, then upload data to FitBit when possible? That way, I could at least start using my new watch while I wait for your servers to get their act together.
03-03-2021 10:06
03-03-2021 10:06
I stupidly uninstalled the app after trying to reboot my fitbit!!! Now I can't get a new app and I want to see my run statistics!!! How much longer it's been hours???
03-03-2021 10:06
03-03-2021 10:06
Went to Sync my Flex 2 and it wouldn't sync. Restarted and updated my phone and the app, even deleted it and re-downloaded it, now I can't even log in. Friends are having the same issue since early this morning.
03-03-2021 10:08
03-03-2021 10:08
This is absolutely bull**ahem**. Fitbit users pay a lot of money for this and now we are having nothing
03-03-2021 10:10
03-03-2021 10:10
Almost half a day or longer. What is the actual issue and when will it be fixed? Lack of transparency and poor customer service are not something Fitbit can afford.
03-03-2021 10:13
03-03-2021 10:13
I have just tried to log back into my account. Considering I removed my charge earlier from the app, I’m back in and my watch is too, so my sat history is all there as well. I just logged in as normal.
03-03-2021 10:14
03-03-2021 10:14
I hope what ever fix you come up with adjusts my steps. My Sense says I've walked 9000+ steps and have only done about 2500. Incredibly frustrating.
03-03-2021 10:14 - last edited on 03-03-2021 10:16 by AlvaroFitbit
03-03-2021 10:14 - last edited on 03-03-2021 10:16 by AlvaroFitbit
This morning I cannot transfer/sync info to another app. Still not working.
Moderator Edit: Formatting
03-03-2021 10:14
03-03-2021 10:14
I mean data history..
03-03-2021 10:14 - edited 03-03-2021 10:15
03-03-2021 10:14 - edited 03-03-2021 10:15
I was just able to get in to both my online dashboard (thank goodness, I can update my food and not try to keep remembering.. lol). I also was just able to get into the app on my Pixel 4XL to sync steps and my afternoon time on my elliptical from my Charge 4. But any attempt to get in and check my connection to my scale (which is NOT syncing), and the app crashes. So clearly SOMETHING has been done and worked successfully, but there is still an issue.
03-03-2021 10:15
03-03-2021 10:15
Finally, an information update has been posted at the top of the app.