04-04-2019 18:42 - last edited on 04-05-2019 12:32 by LanuzaFitbit
04-04-2019 18:42 - last edited on 04-05-2019 12:32 by LanuzaFitbit
I just re-added my ZIP and the ZIP has my steps - but they will not show up on my dashboard. On my PC dashboard it says I have All the Tiles - no tile for steps. I show Activity tile.
I have removed and reinstalled my zip
I have remove and readded the Fitbit App on my iPhone.
Moderator edit: Clarified subject
Answered! Go to the Best Answer.
04-11-2019 12:00
04-11-2019 12:00
Hello @crysmys.
I apologize for the delay in my response. Thanks for sharing those details and those screenshots.
In this case, the tiles in the web Dashboard as slightly different to the ones on the Fitbit app. If you set the 'Goals' tile you should be able to see the current steps showing.
I hope this helps out! Let me know if there are any other questions.
04-05-2019 12:31
04-05-2019 12:31
Welcome to the Forums @ginger1213.
Thanks for sharing all of the steps that you have tried to get everything on your Zip to sync correctly.
It sounds like it could be because a second account was created by mistake. Let's try to log out from both the app and the web Dashboard. Then log back in and make sure that you are entering the same credentials on both ends. That should get all details to show up correctly.
Let me know how it goes or if you have any further questions.
04-05-2019 18:45
04-05-2019 18:45
I'm having the same problem. I've logged out of both the app and the website, but on logging back in, I still don't have today's steps showing on my dashboard. I did delete my account several months ago.. and recreated it about 5 weeks later. But I'm using only current info to log in.
04-08-2019 10:56
04-08-2019 10:56
Welcome to the Forums @crysmys.
I apologize for the delay in my response. Thanks for taking the time to try those steps and post about your situation.
I'd like to ask you to share some screenshots of the information that you can see on the Dashboard. That should let me better understand what is happening and find the best way to go about getting the information to show up.
Let me know if you have any further questions.
04-08-2019 13:19
04-08-2019 13:19
04-11-2019 12:00
04-11-2019 12:00
Hello @crysmys.
I apologize for the delay in my response. Thanks for sharing those details and those screenshots.
In this case, the tiles in the web Dashboard as slightly different to the ones on the Fitbit app. If you set the 'Goals' tile you should be able to see the current steps showing.
I hope this helps out! Let me know if there are any other questions.
04-11-2019 15:59
04-11-2019 15:59
That fixed the problem -- thank you!!
04-14-2019 09:49
04-14-2019 09:49
Hello @crysmys.
I apologize for the delay in my response. Glad to read that the steps I shared helped you out!
Be sure to visit one of our Discussion boards if you have the time. Lots of different topics to talk about with other users. Perhaps something in there will pique your interest.
Let me know if you have any further questions.