07-02-2017 02:13
07-02-2017 02:13
Hi, my Web Dashboard is only showing N/A in the Distance column for all my activities. The Android App does however show Miles. Is there a way to correct the problem in the Web Dashboard?
Thanks
Keith
Answered! Go to the Best Answer.
07-16-2017 03:42
07-16-2017 03:42
For some reason you can only start manually and edit if the "Workout" is selected. If you select "Workout" manually the little pencil will show in the dashboard then you can change or name it whatever you want.
07-04-2017 10:45
07-04-2017 10:45
Hello @SunsetRunner!
I'd like to take a closer look at what is going on. Could you take a screen shot of the distance on the Dashboard and on the app? Then post it here so that I can see exactly what you mean.
Additionally, I'd like to ask you some questions:
Look forward to your reply so that I can help you make sense of this.
07-05-2017 01:15
07-05-2017 01:15
Hello Lanuza,
Thanks for getting back, I have attached a screenshot (below) of the Activity page from may Dashboard showing the column of N/As under Distance.
Re your questions...
All the best
Keith
07-06-2017 09:30
07-06-2017 09:30
Hey @SunsetRunner!
Perhaps it could be that the web Dashboard is not fully loading all information up. Let's try the the following:
After doing that check the activity list. Please let me know how it goes.
07-06-2017 10:03 - edited 07-06-2017 12:24
07-06-2017 10:03 - edited 07-06-2017 12:24
Hi Lanuza,
No luck I'm afraid. I followed your instructions (logged out of the Web Dashboard, cleared the Cache and restarted my browser) but no change. I've attached another screenshot taken after I followed your steps.
All the best
Keith
07-07-2017 11:50
07-07-2017 11:50
Thanks for letting me know that it didn't work @SunsetRunner.
In this case, I'll be letting the rest of the team know. Thanks for bringing it up and for following through with the troubleshooting steps I mentioned. Whenever we have any updates on the situation we will be letting everyone know. I will be sure to keep my eyes open.
Let me know if you have any further questions!
07-10-2017 04:34
07-10-2017 04:34
looks like you used the auto-detect function, letting Fitbit decide what you what you were doing. This mode does not report distance.
Best to manually start the event tracking from the Charge 2.
07-11-2017 08:00
07-15-2017 23:32
07-15-2017 23:32
Hi,
Manually starting the event on the Charge 2 does seem to have fixed the problem, the log now shows miles. The downside is that when I start an event manually the Dashboard will not let me edit it's name (see screenshot below). For example Yesterday I played tennis, but started the event as "Run" and I cannot change this in the Dashboard. All other events started automatically show the "Click to Edit" pencil in the Activity column but this one does not. Perhaps I just have to live with it!
Keith
07-16-2017 03:42
07-16-2017 03:42
For some reason you can only start manually and edit if the "Workout" is selected. If you select "Workout" manually the little pencil will show in the dashboard then you can change or name it whatever you want.
07-16-2017 03:51
07-16-2017 03:51
Great, thank you. I'm "solved" then!
All the best
Keith
07-17-2017 09:15
07-17-2017 09:15
Hey @SunsetRunner and @schmict.
Thank you very much for chiming in @schmict!
@SunsetRunner Glad to see that you selected that post as the Solution. That will help other users locate the answer in case they have the same question.
If you have the time, you should visit our Discussion boards. You can talk about a lot of different topics in there.
Hope to see you around.