Web dashboard screen is black

[abartlett]

The dashboard is a black screen, and my sleep data are missing info on the app.  What's going on?  I only bought a Fitbit for the sleep data, and now I can't get to it.

Moderator Edit: Clarified subject

[lindalin]

Did that, it still is not working

[sboots]

Thanks for this. I am using Edge and clearing the cached images resolved it for me. Settings/Privacy and Security/Clear browsing data/Choose what to clear/Cached images and Files/Clear Now.

[NMJo]

,,,and tell us once and for all how to fix this black scree / no data problem. 14 hours and counting is unacceptable!

[H.M.E.]

Or at least acknowledge that they are aware of the problem and doing something about it.

[JoeT-123]

You can selectively clear just "cached images and files," that did it for
me. Now it is apparently working.

[10bigred]

Same here, blank screen. What has happened, anyone!? 

[janetehunt]

The Dashboard on my computer is not working. It also takes a long time on my iphone app to work. I tried to contact "Chat" but that's not working. What's happening with the Fitbit company? If there are changes happening?

[Odyssey13]

Hi @janetehunt  it's a known issue some are having.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[pjf53]

My dashboard is black also but my sleep data comes through

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...and I have no intention of switching to chrome

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Not for me

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It worked.  Thanks

[warshawm]

All of a sudden, my Dashboard is not working on my laptop.  All I get is a blank screen.  I can access everything else in my account.

[WIN10-USER]

My dashboard is also empty.

Fitbit stop changing things.

I have to go to LOG to get sleep time.

All the other data is missing.

[Odyssey13]

Hi @warshawm  it's an ongoing issue. Your post was removed to the thread where others reported the same issue.

[DanielDN]

Awesome response with perfect amount of details. It solved my issue. Thank you!

[myer70]

4/17/24  Dashboard has been blank for at least 4 hours.

[randomguru]

Same here... I'm getting no dashboard with the latest update of Chrome!

[Lindsey1981]

Yes! Very annoying! 

I use Fitbit to track a calorie deficit. They removed the numerical estimate for calories for calories from the app, so I have been using the dashboard. Now I can’t access this! The calories estimate is the key feature of the Fitbit for me, and they seem to be making it harder and harder to access!

What is going on Fitbit?

[Berkoboy]

If using Chrome - Go Settings - Privacy & Security - Clear browsing Data . Then select Cached Images & Files . Click "Clear data"

That worked for me 

[AmandaJayne123]

Worked for me too. Thanks for posting.

[trophyguy]

I cannot view my dashboard at all. I just get ... nothing?!. I have a premium account, I have cleared cookies and I have cofirmed/enabled google to use my fitbitdata.