Web dashboard screen is black

[abartlett]

The dashboard is a black screen, and my sleep data are missing info on the app.  What's going on?  I only bought a Fitbit for the sleep data, and now I can't get to it.

Moderator Edit: Clarified subject

[pmorena]

Thank you I thought I was the only one with this problem

[EDGE4194]

FIXED! I fixed my issue by clearing the cache and stored images in Chrome settings. Settings >Privacy & Security >Clear Browsing Data > check Browsing data and Cached Images and Files. Click Clear Data. Restart Chrome.

[pashmore]

Afraid not. Here in Australia just a black/blank dashboard screen. I asked the question on one of fitbit's live chat forums but no answer yet. I suspect the fix will have to be back out the latest update and re-instate the last one.  At least the old one worked.

[DrDBB]

Mine too, since yesterday!  What's going on, and what's the solution?

[nmbrennan]

I cleared out my browsing data on Google Chrome and the dashboard is working fine now.  Hope this solution works for you as well.

[10bigred]

How many days did it take to get back to normal? I am on day 2 now. Blank dashboard.

[Mel1H]

Thanks.
Sent from my iPad

[Mel1H]

Still blank?
Sent from my iPad

[myer70]

Worked for me!

[NMJo]

Mac user here. Cleared my cache (reluctantly) last night and got it to show my dashboard...just once. This morning? Black screen again! Any suggestions welcome. I wish Fitbit would tell us what's going on and how to fix it! Shame on them!

[myer70]

Clearing cache in Chrome fixed it.

[myer70]

Fixed. Thanks!

[randomguru]

Thanks. Clearing the Cache fixed it for me too! 🙂

[8wheelsgood]

Clearing the cache works - temporarily.   It is not acceptable to have to clear the cache once a day or more.  GET THIS FIXED!

[TLeafTO]

I cleared my Chrome browser data (history) and now the Fitbit Dashboard loads on my desktop PC.

[Carmic]

I read in a thread this morning that someone got back their dashboard by clearing the browsing data or history on the browser so I tried that on 2 different laptops today and had success.  Now if I could only find a way to restore the app on my phone to the original sleep display I would be much happier.  

[Pantha]

Clearing the cache only lasts for a few hours then it stops working again

[fran.C]

I have suddenly lost the dashboard from my screen.  I have tried logging out and back in but still just see a blank screen.  Is this a general problem or just me?  So annoying - I can see all the information on the separate screens but not altogether as I could on the dashboard.

[Pantha]

Same with me. Cleared the cache a couple of times & now nothing works

[Lorrel]

When I logged into Fitbit.com on my pc the Dashboard is totally blank, no icons are showing. The log pages are okay.  :I logged out of the website, restarted my pc but still nothing except a blank page