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I've got a Fitbit Zip, which is synced to my iPad 3rd Gen. For the past two days when I get home from a walk and try syncing, all I get is a blank screen with the words "Upgrading database. This step requires an internet connection. " My wifi is working fine. I'm online, so I don't understand why the app is 'frozen' with that screen.
I finally got everything back to normal by uninstalling the Fitbit app on my iPad and reinstalling it. Everything is back to normal now. I'm a happy walker. 🙂
I finally got everything back to normal by uninstalling the Fitbit app on my iPad and reinstalling it. Everything is back to normal now. I'm a happy walker. 🙂
Just had the exact same thing on my Samsung S10. With Android however I simply force stopped the fitbit app from the app settings area and this stopped the perpetual notification of the Fitbit app updating. When i reopened the fitbit app I had to re-sign in but afterwards all was back to normal. Slightly fewer steps than a full re-installation but not many.
Interesting that this issue is appearing on a number of different devices within the same timeframe. Sounds like a Fitbit server/cloud issue. I have an OPPO A9 2020 'tied' to my Charge 3 which is my backup phone until I can afford to get the cracked screen on my Huawei P20 Pro fixed. The latter is 'tied' to my Mother's Alta HR and does not have this issue. I did a 'force stop' and did not even have to sign on again after restarting the app. No history appears to be lost.
Not familiar with Samsung devices so this is a generic Android answer. Go to Settings > Apps > Fitbit. There you will find a range of options. Typically when an app is playing up, the least risk option within the above settings screen is Storage > CLEAR CACHE which just clears temporary files related to the app. With this issue that had no effect so I followed the advice in this thread and selected FORCE STOP which is usually fairly prominent next to the UNINSTALL option. I, of course, cannot guarantee the outcome but this resolution appears to be working one way or another with many users.
I opened up the app and let it go in the background for about 2 hours. The message still displayed after two hours so I restarted my phone, reopened the app, performed manual sync and everything seems fine.
I had this issue on a Samsung Note 9 - restarted the device and re-opened Fitbit, only to be greeted with the same "Upgrading database" message! Fortunately this only lasted a few seconds this time around and then the app opened normally.
Just thought I'd add a line to say I had this too - Charge 3 and MotoG7. A force stop on the app solved the problem with nothing lost. Settings -> Apps -> Fitbit -> 'Force Stop' To be fair, I force stopped the app twice before I checked. Maybe the first time worked, I'll never know... 😛
