All lights are blinking but Flex 2 isn't charging

[Mimnh]

I was charging the Flex 2 to use for swimming and after charging it up overnight, all the lights are blinking with the red/pink light at the top.  It won’t respond at all when taken off the charger, just blank.  I’ve tried restarting several times, but get no vibration when connecting. 

Moderator edit: Subject for clarity 

[Rs1970]

I also have the same problem....I have done all of the suggestions and nothing works....wish Fitbit would get their act together.

[Tarynshari]

I am having the same problem. Started last night about 1130 when I tried to plug it in for charging. 

[Rs1970]

I got mine working...I went to add a new device and reset it up Sent from my Verizon, Samsung Galaxy smartphone

[Rs1970]

Got mine to work by going into the app and Add a new device...it reset itself.

[Roserobin]

Thanks for the info. Unfortunately didn't work for me.

[Sej123]

This was a good call but it didn’t work for me.


Sent from my iPad

[DonGa]

I’ve reset many times and talked to a rep. Went through many resets with her. She put me on hold and cane back asking when and where I bought it. I couldn’t remember but she looked it up. It’s out of warranty 8 months ago. She offered a 25% off coupon good for a month. Not what I wanted to hear sine the Flex 2 has the simple things I like and waterproof. 

[germaneurogeek]

This reply is wholly inadequate. My Fitbit flex 2 started displaying the same issue yesterday. To say you are not familiar with this pattern of lights is ridiculous. The fact that so many people are suddenly having the same issue, means the problem must lie with a software update.

[germaneurogeek]

Tried this, it doesn’t resolve the problem

[germaneurogeek]

Didn’t work for me either

[RicardoFitbit]

Hello everyone! I'm happy to continue providing assistance with the difficulties experienced with your Flex 2 devices, sorry for the delay in responding your posts. 

For the new members of the Community Forums, my best advise will be to try the restart process that was posted on my previous post. This procedure can be tried several times too. If by any chance the restart process doesn't resolve this situation, I suggest you to contact our Customer Support team directly to receive further assistance directly with them. Also, you contact me back too so I can create a ticket with them. 

For a better understanding of the information that was provided by our Support team for the ones who already contacted them, I recommend you guys to check our warranty policies here because they refer to such information when it comes to a warranty-related procedure. The feedback that was submitted in your posts are appreciated, note that we're always striving to improve the Fitbit experience with our products and services.

Don't hesitate to contact me back if you need further assistance. See you around. 

[germaneurogeek]

Great, but this doesn’t help if your device is 6 months out of warranty. I would expect a high end product to have a longer useful life and not to cease working because of what is obviously a software bug created by Fitbit. Look at the community forum - it’s no coincidence that so many people have been experiencing the same problem around the same time and Fitbit doesn’t even recognise the problem light sequence. If Fitbit want to keep their reputation, they need to respond quickly with a better suggestion than just keep trying to restart the device.

[Gastr0naut]

Same problem here, Fitbit have agreed to replace as still under warranty - I do wonder what their liability is if it's the update that has caused the problem. If they've killed your device I suspect they should replace even if it's outside of warranty.

[BMc_Hull]

As the voice of Fitbit on these forums, your replies and posts are a disgrace.

You keep repeatedly rolling out the same suggestion - to restart the device, despite the fact that everyone on here is making it very clear that it does not work!

Fitbit need to step up and admit that they have caused this issue and take action to put this right, irrespective of the warranty status of any given device.

if you can’t offer any more constructive “assistance” you would be better off keeping quiet, rather than fuelling the damage being done to Fitbit’s reputation.

Moderator edit: Format 

[Roserobin]

Which is why they are refusing to acknowledge that there is a problem.

[germaneurogeek]

Sent from my iPad

[germaneurogeek]

Customer services are now trying to tell me that the light sequence is a notification to move -NO! Because the lights are blinking continually, but they just don’t want to admit the problem is their end. It’s interesting that a month ago a friend told me her flex had stopped working. She put it down to the age of the device - but I’m now wondering... she is not the sort of person who would think to go to a forum like this.

[Roserobin]

Mine only crazy blinks while on the charger so that response makes no
sense. It can't tell if I am moving or not while it's being charged.

[germaneurogeek]

So, after a lengthy email exchange with customer services, they have now offered me a 25% discount on a new device as my Fitbit is 6 months out of warranty. They refuse to admit the problem is their end (I think they are still unable to recognise the problem). I will not be taking up the offer of a Fitbit. I think customer support is appalling and I will never purchase a Fitbit again, which is a shame, because up until this point I have loved my Fitbit devices. I still have a Charge 3, it will be interesting to see how soon out of warranty that one fails.

[germaneurogeek]

Latest response from Fitbit is that we have all pushed our devices to the limit by not storing properly or exposing to temperature changes.