App has gone bonkers

[Jilllove]

marked my morning walk on yesterday. I didn’t even have it on yesterday. It says it’s charged. It says the software is up to date. Correct time zone.

Support is also now in some foreign language. 

Im stumped. Help! 

[Sissy1308]

Omg I thought I'd gone mad or it was broken, I had not charged for a few weeks due to not going out and lock down, put it on this morning for 1st time and check just now and steps split between yesterday amd today. 

[Jilllove]

So now what? Clearly there is an issue! I sent them an email. Still waiting. Did you too?

[Sissy1308]

Yes I contacted on twitter still awaiting reply as no better, still has steps under Sunday even though it wasn't on?? And yes correct time zone and up to date software 

[Jilllove]

🤯

Jill 🙂

[Jilllove]

I got a reply to reset it. 

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.

Your tracker should now work normally. If your tracker still doesn't work after a restart let us know.

[carlab10]

thanks so much. my is now reset and working well

[AunntBubba]

Did that.....didn't help me~

[kawaiiko]

@AunntBubba

Do the restarting steps again and then restart your phone.  
let us know if that helped.  

[Sissy1308]

Sadly restart did not 

[kawaiiko]

@Sissy1308 Did you restart at least three times? Sometimes one time is not enough.  

[AunntBubba]

Yes it took several times to restart.  Odd thing , it was not on my wrist overnight but it showed a sleeping time.  So now, I doubt all the numbers~Sent from my MetroPCS 4G LTE Android Device