06-07-2020
13:05
- last edited on
08-20-2020
17:08
by
MatthewFitbit
06-07-2020
13:05
- last edited on
08-20-2020
17:08
by
MatthewFitbit
Within the past couple of days it is taking several minutes for the dashboard on my iPhone to show the current number of steps. Additionally, when I try to record outdoor bike from the previous day the date overlaps the time and mileage making it very, very difficult to record correct information. ??????? I just timed it, marching in place for14 minutes before it started refreshing/recording steps ! "Sumpin ain't right.
06-07-2020 13:42
06-07-2020 14:40 - edited 06-08-2020 08:01
06-07-2020 14:40 - edited 06-08-2020 08:01
Hi Carol-B,
That worked to refresh/record steps right away but not to correct the issue of text covering text.
Thanks for your help,
06-07-2020 23:47 - edited 06-07-2020 23:48
06-07-2020 23:47 - edited 06-07-2020 23:48
@meok what do you mean by text covering text?
I've been using my flex2 during the covid quarantine and i've had some lags in steps, but it was mainly due to my phone being slow. I restarted my phone and that fixed the problem ( for me)
for workouts, i usually just edit the auto created workout with the correct start time, end time and exercise type.
06-08-2020 05:27 - edited 06-08-2020 08:02
06-08-2020 05:27 - edited 06-08-2020 08:02
"You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete." - Buckminster Fuller
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BE KIND, REMOVE MY EMAIL ADDRESS WHEN YOU FORWARD AND USE BLIND CARBON COPY.
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THANK YOU
06-08-2020 05:41
06-08-2020 05:41
How are you responding to the thread?
Are you replying via email or on the Community.fitbit.com page?
Looks like you may have a signature set up.
06-08-2020 07:09
06-08-2020 07:09
@meok - Saying “No to Spammers” is all well and good, but the best way to avoid spam is to remove all personal information (like your email address and last name) before posting. You can still go back to your previous posts and edit them. To do so, tap the three dots at the top, right of your post, then tap Edit. @kawaiiko raises a good question - How are you posting? If your method automatically inserts a signature, remove it.
06-08-2020 08:03
06-08-2020 08:06
06-08-2020 09:32 - edited 06-08-2020 09:33
06-08-2020 09:32 - edited 06-08-2020 09:33
I have an iPhone also, but do not have this issue - can you please check to make sure you have the latest app update and latest IOS ?
Also seems you have a signature set up on your email.