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Battery Life

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‎03-27-2021 12:16

‎03-27-2021 12:16

I am having two issues with my Flex which began a week ago.  

1. If I connect the tracker to the charging cable overnight, then place it inside the band, only one light stays on. When I try to sync it with the app (new IPhone) the battery indicator is stuck on 28%. Never stronger or weaker. 

2. I only see my calories burned. None of my steps are being logged. I still have records of old steps prior to having issues. 

Has anyone dealt with this before? 

Has anyone signed out/disconnected and restarted their Flex?

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‎03-27-2021 12:29

‎03-27-2021 12:29

I just fixed the problem! Turn off your Bluetooth and disconnect your Flex from the app and start again. Charge is 100% and steps are being logged. I hope that this helps. 

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