03-27-2021 12:16
03-27-2021 12:16
I am having two issues with my Flex which began a week ago.
1. If I connect the tracker to the charging cable overnight, then place it inside the band, only one light stays on. When I try to sync it with the app (new IPhone) the battery indicator is stuck on 28%. Never stronger or weaker.
2. I only see my calories burned. None of my steps are being logged. I still have records of old steps prior to having issues.
Has anyone dealt with this before?
Has anyone signed out/disconnected and restarted their Flex?
03-27-2021 12:29
03-27-2021 12:29
I just fixed the problem! Turn off your Bluetooth and disconnect your Flex from the app and start again. Charge is 100% and steps are being logged. I hope that this helps.