Broken strap

[runningman101]

my strap has broken and luckily i just caught it as it fell off my wrist, looks like bad moulding to me (been in the trade for years so know what im on about).

Hope i can get a replacement as only four months old.

Will be in contact with customer service after weekend to get a replacement hopefully.

[NellyG · Accepted solution]

Glad you caught it! Yes, Customer Support is the way to go!

[BobLaszlo]

I have had a Fitbit2 for years and each year the strap breaks

last year I bought a leather strap in hopes it would, WRONG

poor design to say the least,

over and over,  No More!!!

tired of spending over a $100 for a strap that lasts mere months

loyalty to a product is based on loyalty to the customer, which by the way is non existence

even the sales clerk said that she no longer has a Fitbit because of the cost of the straps over and over again

Pity, loved the Fitbit, but the strap is beyond frustration and cost 👎

bobpetho@hotmail.com

[87653]

I have the Charge 4, and both sides of the strap broke within 18 months. It's currently held together with duct tape, and I'm pretty unhappy that I have to pay $37.50 (including tax and the cheapest shipping) to fix it. There are cheaper straps available on Amazon, but the reviews look fake, so there's a risk of wasting an extra $9 there. I don't do heavy sports and haven't put the Fitbit under heavy stress. I wish the straps were sturdier.