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Can't set up my Flex

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‎01-12-2021 14:45 - last edited on ‎10-12-2021 14:19 by Fitbit Moderator

‎01-12-2021 14:45 - last edited on ‎10-12-2021 14:19 by Fitbit Moderator

Unable to setup flex. Fully charged but lights won't come on when double tap. Have had a flex previously on current phone with no issues (only replacing coz if age and charge deterioration). Any ideas what to do please? 

 

Thanks 

 

Moderator Edit: Clarified subject

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‎01-12-2021 16:51

‎01-12-2021 16:51

I'm having similar issues, although I've had my Flex 2 for about 2 years and had no issues and using the same phone as before.

 

How far are you able to go in the setup? Is your Flex visible on other devices? I get to the point were I try to connect via Bluetooth - my iPhone recognizes my Flex 2 but just stops at the "Connecting to Fitbit" point then stops. I have left it at this point for several hours but no change. 

 

In terms of charge my Flex 2 only has 1 white light regardless of how long it's on the charger.

 

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