My experience with Fitbit Flex and the Customer Service

[Maribela21]

I’m so disappointed with both my flex and Fitbit customer support. In a matter of 5 years I’ve bought 3 flex, they just stop working or start doing weird things. When I contact Fitbit support all I get is, sorry you’re out of warranty here is a small discount towards another one. Why should I keep buying a product that barely will survive the 2 year mark and customer service won’t stand behind their product?! I’m very disappointed, at this point I’m done with Fitbit, I’ll just go back to Apple which even out of warranty they stand behind their products. To add insult to injury, my Fitbit aria is starting to act out. I just cannot continue to be aligned with a company who’s products do not last and they do not do anything to support their products when they fail. I don’t know if anyone else has been having these issues.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Maribela21  the Flex was retired quite a few years ago. When my Canon printer was eight days past the one year warranty, the company wouldn't help me. They didn't offer a discount. I bought another Canon printer that was a newer style and it's been working for many, many years without a problem. Sometimes it's worth giving it another try. At least Fitbit offered you a discount, which is more than Canon did for me.

[Maribela21]

Thank you for your reply, however I disagree. Apple has replaced items for me past end of warranty. And in your example, you bought one copier that’s working great for you after replacing a previous copier. I think I gave Fitbit enough chances, I had to buy 3 Fitbit flex, not 1, in a matter of 5 years. That to me shows it’s poor quality and the company is not standing behind their products. With the money I used to buy those 3 flex I could have bought an Apple Watch or another workout device. My point is that replacing a device every 2 years seems like a waste of money to me. This was just my experience and unfortunately it was enough to walk away. The final nail that sealed the coffin was when Fitbit wouldn’t do anything with my concerns. I did contemplate a different tracker but I just can’t spend money on a product when the company won’t back it up.

[paismc]

Hi, I've had my Flex 2 for just over 2 years and now I'm currently running into the same issue that you are. Mine no longer charges, even after quite a bit of troubleshooting, and customer support didn't provide much assistance although they just suggested that I purchase another Fitbit.