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Cannot set up my new Fitbit Flex 2

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Hi can someone help me please.  I have received a Fitbit flex 2 as a replacement for my older version and cannot find out how to add the new fitbit to my existing account.  The set up guide says I need to look for the ‘account’ icon on my dashboard but I can’t see that anywhere-the help community state that this ‘account’ icon may be invisible and to click above the share icon at the top right hand side of the dashboard but I can’t find that either - any help would be greatly appreciated 

 

Moderator Edit: Clarified subject and updated label

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@Jans6165,

 

Welcome to the community!

 

The account icon is the one that looks like a card on a Rolodex, basically here:

fitbit-ios-account.jpg

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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4 REPLIES 4

@Jans6165,

 

Welcome to the community!

 

The account icon is the one that looks like a card on a Rolodex, basically here:

fitbit-ios-account.jpg

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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Thanks Roladex I now have it sorted.

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Is it still possible to set up a new flex 2 on the app? I know it's no longer supported by fitbit.

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@JudyHorz,

 

Fitbit no longer sells it, but it is still supported by the Fitbit App.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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