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Created foods not logging correctly

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‎04-08-2020 09:06 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-08-2020 09:06 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Yesterday, my Fitbit 2 stopped logging my created food correctly on my iPhone 8. If I create a food in the log, and enter all the nutritional data, it will save. But, it's impossible to enter any decimal values. The decimal that used to be there is missing. And when I go to assign it to a meal, it does not show any calories for that food in the food log. I have to use the Quick Calorie value to get the calories in the meal. This is doing me no good. I have tried deleting and reinstalling the app, and turning the phone off and on and neither work. Any ideas? This happened to my wife's phone last week and it hasn't repaired itself yet.

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‎04-09-2020 00:49

‎04-09-2020 00:49

At least some of those issues will be related to a known bug that Fitbit are looking into. Keep an eye on the following thread where they are posting updates:

 

https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/m-p/417...

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