help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2019 04:04 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-13-2019 04:04 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Hi,

 

My Flex 2 was working fine until a few days ago - charging, lights, tracking steps, syncing etc.

 

Suddenly it does not charge.

 

When plugging charger into USB power source it flashes 5 white lights for a fraction of a second, then nothing.

 

When pressing the reset button at the bottom of the charger once or 3-times-in-5-seconds, same thing, i.e. 5 white lights for a fraction of a second, then nothing more.

 

What is the diagnosis, and what can be done to fix it ?

Thanks,

Leon

 

Moderator edit: Subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-13-2019 23:47

‎12-13-2019 23:47

Hi @LeonR_CapeTown  If restarting multiple times doesnt help then the diagnosis it probably death, unfortunately. How long have you had it?

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-16-2019 13:10

In response to NellyG

‎12-16-2019 13:10

Hello @LeonR_CapeTown, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@NellyG Thanks for your support!

 

Keep me posted and let me know if you have more questions for me to answer.

Best Answer
0 Votes

‎12-17-2019 05:51 - last edited on ‎12-25-2019 16:01 by Fitbit Moderator

In response to RicardoFitbit

‎12-17-2019 05:51 - last edited on ‎12-25-2019 16:01 by Fitbit Moderator

Hi @NellyG, @RicardoFitbit,

 

I have tried the restart process many times, and it just gives the brief 5-white-light flashes, then nothing more.

 

Even when left plugged into laptop-USB, my phone does not see the device on bluetooth.

 

It seems to be well and truly dead.

 

It is about 24-36 months old.

 

Is this the expected lifetime for a Fitbit product ?

If so, I guess I should avoid Fitbit for my replacement purchase ?

 

If not, is there somewhere in Cape Town or South Africa where it can be repaired or replaced due to premature death ?

 

Thanks again.

Leon

 

Moderator edit: Format 

Best Answer
0 Votes

‎12-19-2019 04:59 - last edited on ‎12-25-2019 16:01 by Fitbit Moderator

In response to LeonR_CapeTown

‎12-19-2019 04:59 - last edited on ‎12-25-2019 16:01 by Fitbit Moderator

@RicardoFitbit - can you please advise ?

 

Per previous post :

Is this the expected lifetime for a Fitbit product ?

If so, I guess I should avoid Fitbit for my replacement purchase ?

 

If not, is there somewhere in Cape Town or South Africa where it can be repaired or replaced due to premature death ?

 

Moderator edit: Format 

Best Answer
0 Votes