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Device not turning on

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‎02-24-2020 00:00 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-24-2020 00:00 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

My Flex 2 will not charge, no lights are on or blinking.  It does not vibrate when placed in the charger and the restart did nothing. 

I was working fine in the morning but by night time it seems to be dead.  

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-24-2020 18:07

‎02-24-2020 18:07

Hi @MLZNH that doesnt sound too good! Try a few more restarts, but if they dont help it sounds like it has died and you will have to contact Support.

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-25-2020 11:25

In response to NellyG

‎02-25-2020 11:25

Hi @MLZNH, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

@NellyG Thanks for your support!

 

Let me know if you have any additional questions, I'll be here.

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