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Device not updating steps

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‎02-28-2020 17:06 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-28-2020 17:06 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Fitbit not updating steps.

 

Moderator edit: Subject for clarity 

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‎03-01-2020 11:08

‎03-01-2020 11:08

Hello @Betty7575, welcome to the Community Forums!

 

Thanks for bringing this to my attention, sorry for the delay in responding your post. If your device isn't counting steps, I recommend you to try our restart process following the steps that are specified on: How do I restart my Fitbit device? and let me know how it goes. If the Fitbit app is not updating your stats after the syncing process, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? More information will be appreciated.

 

Looking forward to your reply.

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