help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Erasing data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2022 10:31

‎03-16-2022 10:31

My new Flex 5 won't stay charged so I am returning it. How do I made sure all the data is erased before I return it?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-16-2022 10:58

‎03-16-2022 10:58

Hi @KMKS60  Flex 5? The Flex series was retired years ago. You mean Charge 5?

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2022 10:58

‎03-16-2022 10:58

Hi @KMKS60  Flex 5? The Flex series was retired years ago. You mean Charge 5?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-16-2022 11:50

In response to Odyssey13

‎03-16-2022 11:50

Oops - yes - I mean Charge 5.  I was able to get my needed info through the Fitbit chat feature.  Thank you anyway!

 

Best Answer