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Erasing data

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KMKS60

2 0 1

My new Flex 5 won't stay charged so I am returning it. How do I made sure all the data is erased before I return it?

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Odyssey13

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

40895 3885 22929

Hi @KMKS60 Flex 5? The Flex series was retired years ago. You mean Charge 5?

Stepping in the U.S.A. since September 2013. Android 14

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Odyssey13

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

40895 3885 22929

Hi @KMKS60 Flex 5? The Flex series was retired years ago. You mean Charge 5?

Stepping in the U.S.A. since September 2013. Android 14

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KMKS60

2 0 1

Oops - yes - I mean Charge 5. I was able to get my needed info through the Fitbit chat feature. Thank you anyway!

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