Fitbit Flex 2 won't reset

[H_I]

my fir bit won't reset and I have tried all the steps by pressing the button three times in five seconds

Moderator edit: format

[2luving]

I'm having the same issue

[Rich_Laue]

I'm confused as to what is ment by reset,  is your data not being reset to zero at midnight?  Or are you asking about a restart proedure ?

Make sure that the Flex 2 is in its charger and that the charger is plugged in do that the Flex 2 is charging. 

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on.

[2luving]

The Flex2 wouldn't reset to zero nor would it sync. The issue was resolved now. it is back functioning normally

Sent from Yahoo Mail on Android

[LiliyaFitbit]

A warm welcome to the Community @H_I and @2luving! @Rich_Laue  thanks for joining the conversation. I am sorry for the late response. 

@H_I I'll be glad to assist with your Flex 2 not resetting. Thank you for your efforts to troubleshoot by restarting the device as @Rich_Laue suggested. I would like to confirm if you continue experiencing this difficulty or it has been resolved? I'll be glad to follow up.

@Rich_Laue thank you for the helpful tips!

@2luving I am glad to hear your tracker is working properly now and you can continue reaching your fitness goals.

Please keep me posted.

[Sporty7]

Hi,

My Flex 2 serms to have died today. The battery is charged but it is not syncing and there are no lights when I tap it. Put it back in the charger and all 5 lights are just intermittently flashing. Pressing the reset button doesn't do anything! What else should I try?

[Rich_Laue]

@Sporty7 it takes more than a press of the button,  which needs to be held in while the Flex 2 is in its charger and the charger is plugged in and charging. I'm not sure if this is what steps where performed.

[LiliyaFitbit]

It's great to see you around @Sporty7 and @Rich_Laue thanks for the input! I am sorry for the late response. 

@Sporty7 thank you for sharing the details of what you're experiencing with your Flex 2. I appreciate your efforts to resolve this. Could you please confirm if you've tried the steps provided by @Rich_Laue ? I'll be glad to help you further if you still experience difficulty with your tracker after the restart. 

@Rich_Laue thank you for confirming the steps to restart the device!

Looking forward to your response!

[Sporty7]

@LiliyaFitbit thank you for your reply. I confirm that I have tried all the steps to reset. It will not reset - I have tried several times. The 5 lights; 4 white and 1 pink just keep flashing and nothing else happens.

[Redrosiejo]

I have the same problem - my tracker went flat while I was away and now is flashing all the lights with the pink down the bottom in the charger. It won’t reset and the app doesn’t show it needs an update. Thanks for your help 

[LiliyaFitbit]

Hello @Sporty7 and @Redrosiejo  thanks for joining the conversation, it's great to welcome new members to the Fitbit Community! I am sorry to the delayed response. 

@Sporty7 thank you for confirming the steps to restart the tracker. Since the issue persists, I've sent your case to the Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Redrosiejo thank you for sharing your experience. I appreciate your efforts to resolve this and trying to restart the tracker. I recommend double checking the complete troubleshooting steps in order to resolve this difficulty. Let me know how it goes.

I'll be around if you need further assistance.

[Tyi978]

@Sporty7 @I met the same situation today, May I know if your problem had been fixed?

[2luving]

After a week it reset. I ended up purchasing a different Fitbit due to the problem occurring multiple times

Remain Blessed & Highly Favored 🕊