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wireless sync dongle disconnected iMac

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‎12-13-2019 08:36 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-13-2019 08:36 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

It seems my dongle goes to a disconnect mode (! displayed). The only way to reconnect is a reboot and then synch. Is there a fix .. its a pain to reboot just to synch. 

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‎12-23-2019 08:55 - edited ‎12-23-2019 08:56

‎12-23-2019 08:55 - edited ‎12-23-2019 08:56

@stepbill Welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you syncing your Flex 2 with your iMac. Have you tried using your computer's device manager to turn off bluetooth connections or use a different usb port? It is odd that your computer stops detecting your dongle still I suggest you try using your computer's bluetooth chip if it has one or use a phone to sync your tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-24-2019 21:18

In response to AlvaroFitbit

‎12-24-2019 21:18

@AlvaroFitbit is the Fitbit dongle still needed with the Mac? 

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