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Fitbit Flex suddenly turning off

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‎02-19-2019 15:15 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

‎02-19-2019 15:15 - last edited on ‎08-20-2020 16:59 by Fitbit Moderator

I have received a new Fitbit Flex.  I have fully charged it up and it will work for about an hour or so and it will shut off.  If I plug it back in it is still fully charged but it will then work for around and hour or so.  I previously have had a Fitbit Flex and loved it but this is becoming discouraging.  Any suggestions on how to fix this issue.

 

Moderator edit: Updated title for clarity

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‎02-20-2019 08:02 - last edited on ‎02-07-2025 04:23 by Fitbit Moderator

‎02-20-2019 08:02 - last edited on ‎02-07-2025 04:23 by Fitbit Moderator

Hi there @Te0221 , welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your Fitbit Flex turning off all of a sudden. I'd like to help you out with this.

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎01-10-2020 02:01

‎01-10-2020 02:01

I got almost the exact same problem. Only my FitBit lasts about 10/15 min...

Syning says its 100% full and working, but then its stops working in about 15 min.

Can tap it as much as i want but no response.

When plugged into the Charger its shows the first 2 lights and last 2 lights indicating what i believe is a reboot.

Then it shows the full 5 lights indicating its full. And the cycle repeats...

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‎03-19-2020 07:14

In response to FerdinandFitbit

‎03-19-2020 07:14

My Fitbit Flex is doing the same thing. Is there a software update I need, or something? Any info would be helpful!

 Thank you!

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