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Fitbit didn't track my workout

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‎02-21-2018 07:38 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎02-21-2018 07:38 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My Fitbit tracked my steps last night and also tracked my sleep. I worked out for half an hour and it did not track any of it except my calories. Then after it started counting correctly again. My steps for that half an hour will not show up. I've restarted my phone, installed the new update, added my Fitbit again as a new device, turned my Bluetooth on and off and it's still not syncing correctly.

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4 REPLIES 4

‎02-21-2018 10:28

‎02-21-2018 10:28

I am experiencing the same thing today.  Worked out nearly 2 hours and miles reflected, but activity and minutes not captured.  Phone rebooted and fitbit rebooted but still not reflected.

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‎02-21-2018 10:44

In response to MMC52

‎02-21-2018 10:44

My fitbit has not logged any activity today at all i.e. zero steps,zero active minutes etc. It has been charges and it says it syncing but still nothing has been logged

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‎02-21-2018 18:45

‎02-21-2018 18:45

This is happening to me too, but a bit differently. It’ll track the exercise and log it, but the next time I open my exercise window the exercise has just disappeared. It’s been happening for the past two days and I’ve restarted and updated the iOS app. I’m puzzled.

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‎02-09-2020 06:13

‎02-09-2020 06:13

My Alta HR is doing the same. It didn’t log my workout but it noticed my heart rate during workout. Can I manually add it?

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