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Flex 2 can't pair or sync with phone

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‎02-03-2020 11:47 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-03-2020 11:47 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Hello,

 

I was having issues with my flex2 not registering my steps on the app.  I tried multiple times to sync and it was not working.  I then removed my app from my phone and restarted the phone.  Still not working.  I then deleted my flex2 from my profile.  I am unable to get it to reconnect to my application upon reinstalling it on my android.  Any recommendations?  

 

Please help!

 

 

Moderator edit: updated subject for clarity

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‎02-04-2020 08:37

‎02-04-2020 08:37

@J1245 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you setting up and syncing your Flex 2 and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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