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Flex 2 charging issue

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‎12-21-2019 09:30 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-21-2019 09:30 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My flex 2 hasn't had ant issues until today, (had for 2 years) when connecting it to the charger all 5 lights are constantly on... The 5th light showing all the colours.... It has also stopped vibrating. When I disconnect and tap twice it flash's with just the red light showing it has no battery.... I have tried the restarting process but had no joy. Any advice anyone? 

Many thanks.

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‎12-23-2019 09:10

‎12-23-2019 09:10

@Gosling_fitness Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Flex 2 not charging and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

Let me know how it goes.

Alvaro | Community Moderator

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