help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 data being lost

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 02:44 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-28-2019 02:44 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Hi, there have been several.times that my Flex 2 struggles to sync with my android device. I follow all the advice and it eventually works.  However it is now starting to happen more frequently and then loses data; so step.count for days missing along with sleep data.  I've had it for a number of years now and these issues are getting more frequent.

Is this coming to the end of its life?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-30-2019 00:31

‎12-30-2019 00:31

Hi @RlC78 It possibly is coming to the end of its life. What phone do you sync to? Have you tried all the suggestions in THIS Help Article on syncing problems?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer