Flex 2 losing steps

[suethemiller]

For the past few days my flex 2 has mysteriously ‘lost’ a couple of thousand steps partway through the day - tried force quitting the app and restarting but can’t recover the lost steps - this is getting very frustrating!

[NellyG · Accepted solution]

Hi @suethemiller Unfortunately if the steps arelost from the flex 2 you probably can't get them back once they are gone. If they synced across to the app before they were lost then there is hope you can find them.

If lost from the Flex 2 the  restart it a few times and hopefully it won't happen again.   Restart your Tracker  

If lost from the app after syncing across then uninstall the Fitbit App from your phone, reinstall it and log back  Into your account and they should reappear.

Good luck!