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Flex 2 not tracking steps, battery charged

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‎04-12-2020 09:14 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-12-2020 09:14 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Fitbit worked yesterday tracing steps. No problems before. Didn't track sleep last night and zero steps today. Suggestions?

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 11:55

‎04-28-2020 11:55

@Lishart58 Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your Flex 2 not tracking steps. Try restarting your device by following these instructions and make sure it is syncing.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-28-2020 13:55

In response to AlvaroFitbit

‎04-28-2020 13:55

I followed the steps and it is working fine.
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‎04-30-2020 07:40

In response to AlvaroFitbit

‎04-30-2020 07:40

i tried the steps my fitbit shows its sync but my steps are not showing up

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‎05-03-2020 01:12

‎05-03-2020 01:12

Hi, I had a issue where my Flex 2 didn't track anything (sleep, steps, ect.) and it was due to my pebble being completely battery drained. I got my pebble to work, but I realized that my pebble battery percentages in different pages of the app shows conflicting percentages. One shows full while the other shows 80%. This may be a bug where the pebble shows charged but is actually not. 

 

How is your Flex 2 responding when you put it in the charging port? 

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