Flex 2 not vibrating

[Ljqoatb]

My fitbit flex 2 has decided to stip vibrating for alarm or messages & calls. How can i make it start again?

Moderator edit: updated subject for clarity

[NellyG]

@hmsilva you need to contact Suppot (link in my signature). 

[jiliandeming]

I'm having the same issue.  I just received my new fitbit flex 2 in the mail on Saturday and it doesn't vibrate at all.  My husband just got one and his works fine.  I followed all of the recommendations of resetting it and disconnecting it from my phone, but nothing has worked.

[Teebelle]

Hopefully your husbands fkex2 will continue vibrating / my first l my vibrated for 9 days/ the replacement never vibrates! Contact customer service- explain the problem & all you’ve done to resolve it and ask for a replacement!
I hope your replacement works well for you!

Sent from my iPhone

[Nilocnotlob]

No joy when tried. Replacement sent and still can’t get it to vibrate 

[NellyG]

@Nilocnotlob  Then you will need to contact Support again

[Nilocnotlob]

Did that originally and received a new replacement which still does not vibrate , contacted them again . Reply was to sen yet a new one or option of 50% discount on new tracker. I wanted issue resolved! If I take up discount offer will end up with new upgrade at some expense to me and a semi working flex2.


Sent from my iPad

[MattFitbit]

@jiliandeming @Nilocnotlob Welcome to the Community! I moved your post to this thread to help keep the Community organized.

Sorry to hear about these issues you're experiencing with your Flex 2. If you haven't done so already, I recommend taking a look at the suggestions from @NellyG's post. 

If that doesn't work please feel free to reply back on this thread. I'll be around!

@NellyG Thanks for the help! 

[Nilocnotlob]

Thank you for your interest. My Fitbit flex2 was fine for my requirements but disappointed that vibrate function has stopped. Fitbit Support provided a new replacement but despite following reset instructions the new one doesn’t vibrate either.
I have had as I said been offered another replacement or a 50% discount on an alternative tracker.
I have chosen the discount as having a third flex pebble seemed no good if the third one was also defunct. However I am reluctant to splash out with no assurance Fitbit Support can not resolve problems.
Regards
CJASHTON

Sent from my iPad

[RizzityFiz]

My Fitbit has never vibrated - I can only assume there’s a fault in the motor?

it has tracked all steps, sleep and synced well enough.

i have only had it one day?

[NellyG]

Try restarting it three times. If that doesnt work contact support as it is probably faulty.

Restart your Tracker

[hmsilva]

I did that several times.

Sent from my iPhone

[sdelfin]

I'm having the same issue and did all the reset options given in the thread. I just got mine Sunday, so I wanted to hold on contacting customer support if I am missing something.

Could you share what setting issue you fixed to get yours working again?

[Teebelle]

I got my money back! It sounds as if u have done everything I did. I actually did it several times - deleted the app then downloaded it again to no avail! First one worked for about 3 weeks, replacement Flex 2 never vibrated!


Sent from my iPad

[NellyG]

@sdelfin  If restarting several times does not fix the vibration then you need to return it or contact support as it is probably the vibration motor that is faulty. 

[RizzityFiz]

Hi - I contacted customer service support and they sent me a replacement without a quibble!

It was great, new one works perfectly!

Sent from my iPhone

[NellyG]

@RizzityFiz That is great news!

[Teebelle]

Great! I received my replacement Flex quickly too. Unfortunately, it never worked ( no vibration), by that time I was totally frustrated with the product & got a refund after I returned the replacement Flex.

Sent from my iPad

[caileenk]

I am having this same problem. I tried all of these steps to no avail 😞 

[Mazfran]

I sent mine back to Fitbit and got a new replacement.

Sent from my iPhone

[Teebelle]

Contact customer service get a replacement or a refund! My replacement never vibrated - I sent it back & got a refund! I used my original one for awhile - but it stopped working altogether. Disappointed & frustrated with the product!

Sent from my iPhone