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Flex 2 stop syncing 1/15/2020

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‎01-16-2020 19:25 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎01-16-2020 19:25 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

I have tried all the troubleshooting I could do and nothing has worked.

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‎01-17-2020 02:13

‎01-17-2020 02:13

I went swimming Tuesday and a long walk Wednesday but nothing showed on my "dashboard"-I put them in manualy but why has my Flex 2 suddenly stopped tracking? It is charged up going by the lights and the dashboard on my laptop-I don't have a phone to put it with or whatever you do-just my Flex 2 and my laptop. I loved my Flex then when it died after 4 yrs I got a Flex 2 as it counts swimming. Had no problems at all until this week-please help. I can't remember how to do a restart or anything as I haven't had to do that.  Allyson, xx

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‎01-18-2020 08:46

In response to olive114

‎01-18-2020 08:46

I have the same problem, has anyone worked out how to resolve?

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