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Flex 2 stopped syncing after changing service providers

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‎07-21-2021 02:05 - last edited on ‎07-26-2021 08:39 by Fitbit Moderator

‎07-21-2021 02:05 - last edited on ‎07-26-2021 08:39 by Fitbit Moderator

My Flex 2 seems to be working, the battery charges nd the alarm goes off but it no longer syncs.  When i look at he app on the phone  os just says 0,0,0 - no steps, no time active and tells me to wear the the fitbit to bed which i already do. 

I did change service provides for my phone around that time but cannot understand why that would make a difference.  

Did i miss something - are Flex 2 no longer supported?  I did get offers to trial Premium but i rejected them because i am happy with the information I was getting.  I have had this fitbit since 2017 and have been very happy with it.  

Pauline

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-24-2021 04:01

‎07-24-2021 04:01

Hi @Doubletime Try restarting your tracker, turn bluetooth off on your phone and then restart the phone. Turn bluetooth back on and go to your app and try syncing again. If it is still not syncing the try all the suggestions in THIS Help Article on Syncing.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2021 22:51

In response to NellyG

‎07-24-2021 22:51

Thanks for taking the time to respond Nelly G.  My daughter asked if I had updated the software, I did so and the Fitbit started operating again.  Sorry for wasting your time.

 

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