Flex 2 stopped syncing on Thursday 10th Jan

[Elaine53]

Hi, my Flex 2 stopped synicing on Thursday 10th Jan. It was fine and I did a lot of walking that afternoon, but when I checked yesterday no syncing has been done since 15:39 Thursday 10th. Any ideas why not? I saw someone had a similar problem. I am not aware I have updated anything, I have a Sumsung S7, but it does update my apps automatically. However stopping and resetting the flex 2 worries me that I will lose all the data is that the case? How can I get it syncing again without losing data? Thanks in advance.

[DeannaEJ]

Thank you do much!!!

[olive114]

Thank you Mocha. Hi DeannaEJ-no I have gone back to my trusty Zip but that eats batteries and doesn't do swims-at least does steps though.xx

[Elaine53]

Deanne and Alison. Keep persevering. Follow Mocha's instructions and don't lose heart. It took me several attempts over 3 days and I got there in the end. I also removed the app from laptop/tablet and reinstalled as well as mobile. Then suddenly it worked. Good luck

[olive114]

Thank you-I have tried lots of times today-just keep trying when I have a spare 15 mins. xx

[dlec]

I don't see a 'trash can' near the Flex 2.

[Mocha54]

• Hey dlec

After u tap on your picture in the upper left corner, your account will open. U want to tap on flex 2 under the word "Devices". The next screen will have "Flex 2" at the top in blue letters and across from it will be a trash can. Tap on the trash can. After that u will go to "set up a device" under "Devices" and follow the process. Let me know if it helps. Please make sure your Bluetooth is on and you have the most updated version of the Fitbit app

[dlec]

Thank you Mocha for the info. I have it charging now. Hoping it’s up and running in the am.! 🤞

Sent from my iPad

[Mocha54]

Hey. I hope ur up and running! 

[olive114]

Morning. I am still trying to get somewhere with my Flex 2. Lot of people say just keep trying so I am but I am also in contact with customer service. Am using my old zip but the battery only lasts about a week so that is not right also but does do my steps for me!!

Allyson-Olive114

[DeannaEJ]

Yes it started the next day , wierd🙄

Sent from Yahoo Mail for iPhone

[Mocha54]

Woot woooooot! I'm so glad