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My Fitbit flex 2 is not charging

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‎12-30-2019 18:59 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-30-2019 18:59 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

I got a Fitbit flex 2 as a gift 2 days ago. I have kept it for charging for more than 8 hours, while charging only 1 light is blinking, but in the fitbit mobile application it is still showing 0 % battery ??

Can you please help me ?

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‎12-31-2019 07:16

‎12-31-2019 07:16

@SunilMK24 Welcome! It's great to see you around!

 

Let me help you with your Flex 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-31-2019 10:16

In response to AlvaroFitbit

‎12-31-2019 10:16

I cleaned the contacts using cotton swab with rubbing alcohol and
thereafter plugged it for charging for couple of hours on computer's usb
port and UL-certified USB adapter. I also restarted it.

My pebble does not vibrates when I put the pebble for charging. My pebble
is synchronizing with the Fitbit mobile application but it is showing
"Battery Empty"

Please help me. Is my product defective ???
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