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Flex 2 suddenly stopped working

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‎02-13-2020 09:44 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎02-13-2020 09:44 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

My Sister bought my Flex 2 as a present in December 2017. I put it on charge at 35% on Wed 5th Feb and since then my phone hasn't been able to see it. I have reinstalled the app and rebooted my phone, checked the settings for bluetooth, location and all day sync are correct, but nothing has worked. Can anyone help? 

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2 REPLIES 2

‎02-13-2020 10:48

‎02-13-2020 10:48

So have spoken to Chat support. They gave me a list of instructions and didn't even give me time to read and follow before they ended the chat. Still stuck with a pebble that is not working properly. Anyone else had that experience?

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‎02-15-2020 13:31

In response to CarolHall

‎02-15-2020 13:31

My flex 2 was put on charge overnight and the next morning the pebble lights were all flashing but it won’t sync or anything at all

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