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Flex two will not sync after doing everything listed in the help

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‎04-19-2020 19:01 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-19-2020 19:01 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

My flex two will not sync. I have tried everything listed in the help from the community. I am looking for answers on what to do next. I am using an iPhone with us with the latest iOS O software.

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‎04-19-2020 19:08

‎04-19-2020 19:08

Hi @Dandu   

 

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎04-21-2020 19:10

‎04-21-2020 19:10

my phone is an iPhone 10 using the latest version of ISO 13 and is on the approved list for using the fitbit app with. Monday I finally removed my fitbit flex 2 from the app and reinstalled it.  It seems that in the last two days my fitbit is not holding a charge and the only way I can get it to sync is by placing it on the charger and then closing the app and reopening the app on my phone. 

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‎04-21-2020 22:18

In response to Dandu

‎04-21-2020 22:18

Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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