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Flex will not charge or light up

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‎02-26-2020 07:43 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎02-26-2020 07:43 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

I’ve had nothing but trouble with my flex. I purchased 2 new cables due to charging issue and they don’t last that long. The biggest issue is know that Fitbit has a problem with charger design. Went through all troubleshooting process with no success, also called customer support with no success. However they did offer to sell me a new product with a slight discount. That’s not what I want, I would like to get my Fitbit flex charging so I can use it as intended. Can someone help? 

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‎04-14-2020 17:39

‎04-14-2020 17:39

Hi @Rockdog20,

 

Sorry for the delayed response.  Have you cleaned all the contacts and pins on the charger?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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