Flex won't sync

[Victory7983]

Since I did a system update on my phone on 9/12/2021, my Flex 2 won't sync or record any data. I've tried everything to get it to connect to Bluetooth and it keeps saying that I need an app to connect. I have the app! Soooo frustrating!!!!!!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Victory7983  what operating system is your phone? 

[Victory7983]

I have an Android. It was updated to version 10.

[Odyssey13]

Have you seen this article on trouble syncing? click to read

[Victory7983]

Yes....and I've tried every suggestion for Flex 2  for Android phones. It seems to hopeless. 

[Odyssey13]

@Victory7983  you tried everything? Then you might want to get with support, which is linked on that page at the bottom

[Victory7983]

I'll do that...thanks for your responses. 

[TammyST]

Did you get anywhere? I'm in the same position. Last sync mine was 9/3. I've tried the suggestions also, but nothing..

[Grinwhicket]

Flex (1) has same issue. No logging since 11/09 and it will not even try to sync.

[Victory7983]

I never got my Flex 2 to work again. Only thing I can think of is that it's not being supported by Fitbit anymore. So, I think Fitbit should send us a new device, free of charge, that works,  right?!

[Odyssey13]

@Victory7983  did you get with support? These devices are getting old. The Flex was discontinued when the Flex 2 arrived. Both of those were replaced by the Inspire series at least two or more years ago. Your Flex 2 is supported, but there is no warranty on it. I can't see how Fitbit would give new devices to people whose older ones stopped working. 

[Mikelarry305]

No I'm pissed I don't have even the charger for it

[Odyssey13]

@Mikelarry305  without the charger, you can't restart it either. You posted in August asking about the charger. You can buy a charger - did you try?