06-26-2017
06:24
- last edited on
08-20-2020
17:15
by
MatthewFitbit
06-26-2017
06:24
- last edited on
08-20-2020
17:15
by
MatthewFitbit
My flex 2 is not syncing and I would like to try a reset. But I don't know how? It hasn't synced for the last couple of days.
06-26-2017 06:28
06-26-2017 06:28
Takes a little practice to get the cadence down, you may have to try a few times:
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
06-26-2017 13:22
06-26-2017 13:22
I did the reset because my FitBit Flex 2 also has not synced since Wednesday evening, but it is still not syncing. What now?
06-26-2017 14:49
06-26-2017 14:49
On your mobile, delete or forget your tracker in bluetooth (settings)
If your mobile doesn't find it again to re-establish connection, turn bluetooth off then back on, if still not discovering your tracker, power off the mobile and power it back on - let us know 🙂
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
10-30-2017 12:50
10-30-2017 12:50
I have performed all steps ... and my phone won't discover my Fitbit Flex 2.
Now what?
Gunnar
11-06-2017 20:19
11-06-2017 20:19
Same problem here.
11-07-2017 05:44
11-07-2017 05:44
Same issue with my Flex 2.
11-08-2017 01:51
11-08-2017 01:51
Syncing problems can be really annoying! Here is my favourite 'fix' (because it works for me!)
Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.
If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1
Let us know how you go.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-08-2017 05:30
11-08-2017 05:30
11-08-2017 05:35
11-08-2017 05:35
@bigjoey38 Then I suggest you contact support (link in my signature)
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-08-2017 05:45
11-08-2017 05:45
11-09-2017 20:42
11-09-2017 20:42
Same problem here! Hasn't synced since my phone update yesterday!
11-11-2017 07:14
11-11-2017 07:14
Hey guys, @KCSpiegel, @gunnarb and @Awagaman, it is great to see you around! I'd like to know how it is going with your Flex 2? Is it syncing now? If the issue persists, please confirm that you have followed information:
- Reboot the Bluetooth
- Reboot your phone
- Make sure that the Fitbit app is updated to the latest version
Let me know how it goes!
11-12-2017 00:02
11-12-2017 00:02
11-12-2017 06:04
11-12-2017 06:04
11-12-2017 06:14
11-12-2017 06:14
My FitBit is now syncing. Thanks!
11-13-2017 07:23
11-13-2017 07:23
Sounds pretty great that your Flex 2 are syncing fine now my friends @gunnarb and @KCSpiegel. If you need further assistance, let me know. 😉
@bigjoey38, could you please tell me, do you have syncing issues with your computer, your app, or is it syncing fine now? Do you have the "all day sync" option activated on the app? Let me know!
Have a nice day, guys!
11-18-2017
19:17
- last edited on
10-14-2021
04:29
by
JuanJoFitbit
11-18-2017
19:17
- last edited on
10-14-2021
04:29
by
JuanJoFitbit
hi there
is am experiencing the same problem others have reported "tracker not found". I have followed the instructions to reset the tracker but still my phone can't find the tracker. I have turned the phone off and on again and also chacked that Bluetooth is active.
youare not wrong about being annoying!! seems that I am not alone with this problem. there must be a better way!!
Moderator edit: merged reply
11-18-2017 20:48
11-18-2017 20:48
I am getting error message saying tracker not found. this started a few days ago but was fixed for a while today it will not resolve despite following all the advice on the community forum including reinstalling the fitbit app. can you please help
me
thanks
11-20-2017 02:49
11-20-2017 02:49
Same issue here. followed all the steps, still nothing. how annoying! there is obviously an issue here, and it seems to have gotten worse since this latest update. what is most frustrating is my alarms don't work right if the battery dies. They don't work right again until I sync! hate being late!!!