How do I reset my FitBit Flex 2?

[YoungJedi]

My flex 2 is not syncing and I would like to try a reset. But I don't know how? It hasn't synced for the last couple of days.

[HeydyF]

Hey @BekGF, it is great to see yo around more often!  I appreciate you have taken the time to try to fix this issue. There is something else that I'd like you to try and is update the Fitbit app to the latest version, then try to restart your Flex 2 and let me know if it syncs. 

The same suggestion for you my friend @katmills13, try to update the Fitbit app to the latest version and let me know if that works! 

Keep me updated! 

[BekGF]

have already Uninstaller and then reinstalled Fitbit app before logging the issue 


Sent from my Samsung Galaxy J1 2016 on the Telstra Mobile Network

[mandyinealing]

With help from the Fitbit community, I managed to sync my Flex 2 after 30 hours and it showed all the steps of the first 24 hours. But about six hours are missing. Does anyone know why and whether I can retrieve the data. It's currently charging - would it help to press the button on the pebble three times again? (I think that is what finally worked.) Thank you all.

[NellyG]

You could certainly try restarting it again - it wont do any harm and who knows, it might help.  But unfortunately I would expect the data that didn't show to be lost.  But give another restart a try!.

[mandyinealing]

Thank you - got it to work and just manually entered some data. Not the end of the world..

[bigjoey38]

I'm not an expert but one thing that has help with mine is when I impair from phone settings, and start to manuel sync from from fitbit app it seems to work better and more consistent. 

Sent from Yahoo Mail on Android

[HeydyF]

Hey guys! I hope you are doin' great! 

@BekGF, I wanna know if the syncing issues persist? 

@mandyinealing, sounds pretty cool that your Flex 2 is syncing well now. And yeah, if you lost some data, don't you worry, you can manually log it by following the instructions in this post. 

@bigjoey38, Oh! You are saying set it up your tracker as a new device, right? That also helps to solve this, well, I would recommend it as a last resource, but thanks for sharing this tip here in the Community, my friend. 

@NellyG, as always, thanks for all of your help! 

Have a nice day folks! 

[BekGF]

the problem persistsolving but intermittently thanks 


Sent from my Samsung Galaxy J1 2016 on the Telstra Mobile Network

[Njl]

• Mt Fitbit 2 wouldn't sync either.  I had reset it in the past pushing the button on the back but it didn't work this time.  I looked up suggestions here and fiubd this solution.  At first I didn't think it worked  but when I replugged it in the outlet acsecind time it did so thank you!!  My bluetooth found it right away.

[Franksplace2]

This cleared up for me today.  I updated the App store and everything cleared up! First contact since mid Nov.

Updated App store and cleared up.  I am getting a step count!

Moderator edit: merged reply

[Gina1060]

My flex 2 stopped vibrating when I reach my step goal. How do I get it to start again?

[NellyG]

Try restarting your tracker several times Restart your tracker

If that doesnt work contact Support. Link in my signature.

[Richard800]

Did you solve your sync problems, as I've got the same issues and the reset did not solve them?

[Gina1060]

My issue ended up being the vibrating motor had quit.

Thanks!

[Franksplace2]

My Fib-bit is working but I don't know.

[Richard800]

I've found the button on the charger to reset my Fitbit flex 2. Now syncing again.

Sent from Yahoo Mail on Android

[JenTX]

Thank you for the instructions, been trying to reset my Flex 2. Unfortunately, after trying the press-three-times procedure as you said, nothing happened.  What I mean is, the Flex 2 never vibrated at all, not three times, or even once. The lights flickered once, that was the sole response. And yes, it is fully charged, I had it on the charger for hours, and the lights all came on when double-tapped, indicating full-charge.  IMHO, it would seem to be totally dead. It worked for just about a year, so I guess I can't complain too much...

[Gina1060]

I found out that when mine quite vibrating, the motor had quit. Do a live chat with fit bit. They ended up sending me a new pebble as it was still under warranty.

[mandyinealing]

Hi, yes, my FitBit is working ok. Fingers crossed for you.

All best, Mandy
Sent from Mail for Windows 10

[LWJax]

This might not have helped the intended person, but it solved my syncing problem.  Thanks!