06-26-2017
06:24
- last edited on
08-20-2020
17:15
by
MatthewFitbit
06-26-2017
06:24
- last edited on
08-20-2020
17:15
by
MatthewFitbit
My flex 2 is not syncing and I would like to try a reset. But I don't know how? It hasn't synced for the last couple of days.
11-20-2017 06:47 - edited 11-20-2017 06:49
11-20-2017 06:47 - edited 11-20-2017 06:49
Hey @BekGF, it is great to see yo around more often! I appreciate you have taken the time to try to fix this issue. There is something else that I'd like you to try and is update the Fitbit app to the latest version, then try to restart your Flex 2 and let me know if it syncs.
The same suggestion for you my friend @katmills13, try to update the Fitbit app to the latest version and let me know if that works!
Keep me updated!
11-21-2017 01:44
11-21-2017 01:44
11-21-2017 08:53
11-21-2017 08:53
With help from the Fitbit community, I managed to sync my Flex 2 after 30 hours and it showed all the steps of the first 24 hours. But about six hours are missing. Does anyone know why and whether I can retrieve the data. It's currently charging - would it help to press the button on the pebble three times again? (I think that is what finally worked.) Thank you all.
11-21-2017 19:49
11-21-2017 19:49
You could certainly try restarting it again - it wont do any harm and who knows, it might help. But unfortunately I would expect the data that didn't show to be lost. But give another restart a try!.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-22-2017 09:30
11-22-2017 09:30
Thank you - got it to work and just manually entered some data. Not the end of the world..
11-24-2017 09:38
11-24-2017 09:38
11-29-2017 06:01
11-29-2017 06:01
Hey guys! I hope you are doin' great!
@BekGF, I wanna know if the syncing issues persist?
@mandyinealing, sounds pretty cool that your Flex 2 is syncing well now. And yeah, if you lost some data, don't you worry, you can manually log it by following the instructions in this post.
@bigjoey38, Oh! You are saying set it up your tracker as a new device, right? That also helps to solve this, well, I would recommend it as a last resource, but thanks for sharing this tip here in the Community, my friend.
@NellyG, as always, thanks for all of your help!
Have a nice day folks!
11-29-2017 11:16
11-29-2017 11:16
12-09-2017 02:02
12-09-2017 02:02
12-09-2017
11:25
- last edited on
10-14-2021
05:02
by
JuanJoFitbit
12-09-2017
11:25
- last edited on
10-14-2021
05:02
by
JuanJoFitbit
This cleared up for me today. I updated the App store and everything cleared up! First contact since mid Nov.
Updated App store and cleared up. I am getting a step count!
Moderator edit: merged reply
01-25-2018 14:15
01-25-2018 14:15
My flex 2 stopped vibrating when I reach my step goal. How do I get it to start again?
01-25-2018 18:40 - edited 01-25-2018 18:41
01-25-2018 18:40 - edited 01-25-2018 18:41
Try restarting your tracker several times Restart your tracker
If that doesnt work contact Support. Link in my signature.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-01-2018 00:31
02-01-2018 00:31
Did you solve your sync problems, as I've got the same issues and the reset did not solve them?
02-01-2018 06:17
02-01-2018 06:17
02-02-2018 05:36
02-02-2018 05:36
02-02-2018 05:39
02-02-2018 05:39
02-06-2018 21:52
02-06-2018 21:52
Thank you for the instructions, been trying to reset my Flex 2. Unfortunately, after trying the press-three-times procedure as you said, nothing happened. What I mean is, the Flex 2 never vibrated at all, not three times, or even once. The lights flickered once, that was the sole response. And yes, it is fully charged, I had it on the charger for hours, and the lights all came on when double-tapped, indicating full-charge. IMHO, it would seem to be totally dead. It worked for just about a year, so I guess I can't complain too much...
02-07-2018 06:14
02-07-2018 06:14
I found out that when mine quite vibrating, the motor had quit. Do a live chat with fit bit. They ended up sending me a new pebble as it was still under warranty.
02-07-2018 06:33
02-07-2018 06:33
02-11-2018 04:16
02-11-2018 04:16
This might not have helped the intended person, but it solved my syncing problem. Thanks!