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How to file complaint

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‎01-30-2020 13:38 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎01-30-2020 13:38 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

My husband and I have Fitbit for while and we did not use it  so often, recently I found they won’t connect to updated app.

 

 

I conracted support and talked witheven supervisor who have said there’s nothing she can do and need to buy a new one since they new app won't support my device.

 

Im sorry but that’s but that is not acceptable. The new app shall support all type of devices not just brand new devices.  I have flex and surge devices

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‎01-31-2020 10:06

‎01-31-2020 10:06

The latest app does support the Flex. I just checked. 

You really are asking two questions. Does the latest Fitbit app work with your unknown phone? 

 

Why isn't my Flex connecting to the app on my unknown phone. 

 

Are your trackers still connected to your Fitbit accounts? 

Have you kept your trackers charged cutting their period of unuse? 

Support was simply telling you that your warranty period is over. 

 

My question, are you having a problem setting up the Flex? If so at what step does the failure accure? 

Or is it a sync issue since the Flex is still Connie red to your Fitbit account. A user does not remove the tracker from the app when changing phones. 

What phone do you have? 

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