help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2020 13:35 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎07-08-2020 13:35 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

Earlier today I had 3,486 steps (also I would get 3 dots when tapping my FitBit.). I decided to see how many more steps I had gotten later today (about 5 mins ago) and it said 48 steps and I now only get 1 dot. Where did my info go and why did it reset itself?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-25-2020 22:37

‎07-25-2020 22:37

Is your Fitbit app up to date?

Best Answer
0 Votes